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IWCO DIRECT
Chanhassen, MN | Full Time
$74k-93k (estimate)
0 Months Ago
Application Analyst
IWCO DIRECT Chanhassen, MN
$74k-93k (estimate)
Full Time | Durable Manufacturing 0 Months Ago
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IWCO DIRECT is Hiring an Application Analyst Near Chanhassen, MN

Job Details

Description

The Application Content Specialist works within the Portfolio Management Office (PMO) Dynamic Content Management
production solution support group to manage and create deliverables within all aspects of and execution on a variety of
client initiatives. The role is responsible for the analysis, design development, implementation, and support of enterprise
content development systems. This position creates and maintains dynamic marketing content for IWCO Direct’s clients.
The role is responsible for using Customer Communication Management tools, including Messagepoint and
Quadiant/GMC Inspire, to produce variable content for multiple channels, including print and email. Also assist in evolving key processes to achieve performance and maintain appropriate expectations.

Responsibilities include:

  • Provides creative solutions for business challenges.
  • Ownership of activities and deliverables for critical components within solutions development.
  • Uses a high level understanding of application technology to help translate business needs into functional
requirements.
  • Provides documentation and updates to new/existing solution features and functionality.
  • Works to ensure stakeholder requirements are identified, documented and met, using various methods (requirements
gathering, use cases, etc.).
  • Confer with application architects/specialists, business users and others to design and maintain on-going internal and
external solutions.
  • Ability to effectively use available tools in problem solving and application analysis. Makes recommendations for
modifications to prevent future problems. Applies application understanding to resolution of problems of medium to
high complexity. Spots trends in reoccurring problems and assists in developing improvements.
  • Knowledge of standard operating procedures to implement routine solutions of medium to high complexity for
stakeholders. Ability to evaluate application and its functionality and recommend or make changes to improve
performance. Stakeholder parameters often vary but can be addressed with standard operating procedures. Integrates
knowledge and skills from other specialties to address work assignments and problems of medium to high complexity.
  • Present information using a variety of techniques or formats.
  • Prepare functional or technical documentation for application requirements.
  • Consult with stakeholders about content design and structure.
  • Collaborate with others in the organization to ensure successful implementation of chosen client solutions.
  • Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes
  • Communicate to team leaders and sponsors on delays and corrective actions
  • Helps and promotes organizational change.
  • Assist in the preparation and documentation of user requirements and specifications
  • Perform application performance tests on new and existing systems.
  • Provide knowledge transfer and training to additional team members
Requirements:
  • Excellent problem solving skills.
  • 4 plus years’ experience in application support and implementation
  • College degree or equivalent experience in related field
  • Experience in the following software applications: Messagepoint, Quadient/GMC or other comparable
software.
  • Positive and consultative demeanor with strong work ethic and the ability to interact with technical and
non-technical resources using excellent written and verbal communications
  • Excellent follow-up and customer service skills
  • Demonstrated well-developed customer service orientation
  • Experience in successfully managing the creation of deliverables across a variety of client production
environments in parallel
  • Able to maintain confidentiality, professionalism, work under pressure and readily adapt to changes in
workload
  • Ability to quickly understand enterprise and business segment processes
  • Well-developed ability to build trust and strong relationships with internal and external partners
  • Positive team player with exceptional soft skills
  • Ability to work both independently and collaboratively.
  • High comfort level with learning new software.
  • Knowledge of variable data a plus.
  • Experience in direct marketing a plus
  • Pre-employment physical, drug screen and background check required
  • Provide off-hour on-call support for production issues.
Development Opportunities:
  • Leading DCM efforts for client campaigns, including being the primary point of
contact for internal and external customers.
  • Ensuring client success in the tool through mentoring.
  • Encouraging ongoing evolution of the client’s DCM practices in order to maximize the
client’s results.
  • Modifying workflow documents (WFDs) as needed to support client programs.
  • Excellent communication skills. Client-facing experience in a B2B environment.
Working Conditions
Working conditions are normal for an office environment. Work requires extensive work using a computer.
Responsibilities may require occasional evening and weekend work in response to client time requirements

Qualifications

Education

Required

High School/GED or equivalent or better.

Preferred

Some college or better.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$74k-93k (estimate)

POST DATE

03/21/2023

EXPIRATION DATE

03/27/2023

WEBSITE

iwco.com

HEADQUARTERS

SAINT LOUIS, MO

SIZE

1,000 - 3,000

FOUNDED

1969

TYPE

Private

CEO

JAMIE VELTRI

REVENUE

$200M - $500M

INDUSTRY

Hardware & Office Equipment

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About IWCO Direct

IWCO Direct is a provider of data-driven direct marketing and mail production solutions for businesses.

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If you are interested in becoming an Application Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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