Overview

Customer Service Associate (Part-Time) (m/f/x)Location: Amherst, NY

Purpose

The Customer Service Associate will pleasantly assist all customer calls by providing technical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller tothe correct department or person on a part-time basis

Essential Functions

• Answer incoming calls & transfer them when necessary 
• Provide friendly assistance to customers with their orders
• Provide on the phone education to Clinicians, office personnel in the use of product related systems
• Assist lab customers with product usage and offer technical resolution via E-mail and phone
• Prepare and enter customer orders
• Provide friendly support to Clinical and Technical sales team, including Inside Sales
• Issue RMA’s for dealer return, and credit and rebills for the laboratory customers when needed
• Execute and maintain daily salesforce.com interactions
• Provide customer assistance in tracking packages, locating or replacing orders
• Maintain working knowledge of all relevant procedures

Your Qualificiations

• Previous customer service experience required.
• Experience in a product-related environment preferred.
• Experience in a product-related environment preferred.
• ERP/CRM experience a plus

Let's achieve our goal together. 

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Lets achieve our goal together: Making people smile.

Our Employee Benefits

• Health, Dental, & Vision Insurance
• 401(k) Matching
• Paid Time Off
• Employee Assistance Program
• Life Insurance
• Disability Benefits
• Tuition Reimbursent Programs & More!

Careers in the US : Ivoclar

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.