Insight ADVANCE is seeking an Implementation Manager with a desire to support educators

nationwide and a passion for providing high-quality, relationship-driven program implementation

support to those using our web-based video coaching products.

The goal of this position is to exceed client expectations and keep our users feeling delighted and

empowered.

This position involves developing deep working knowledge of our innovative platform of products

and supporting clients in developing high-quality implementation plans while providing detail-oriented

user support.

The implementation of each of our products is highly impacted by educational institutions and the

unique policies and environment in place. The Implementation Manager must have the experience

and skills necessary to engage at the school, district or state level to understand the full context for

implementation.

The candidate will be able to operate independently, proactively address clients’ concerns, and

resolve both program and product support as needed.

Additionally, our ideal candidate prides him or herself with being a strong contributor to a positive

company culture and must thrive in a fun team environment.

Qualifications:

● Bachelor’s Degree in Education or similar field or equivalent work experience

● Experience teaching in a K-12 setting or extensive experience working in a K-12 or higher education environment

● 1-3 years in program implementation or support outside of the classroom

● Excellent reflective communication skills, both verbal and written (work with educators or in an educational environment preferred)

● Demonstrable ability to analyze multiple variables and constraints, and propose aligned solutions

● Ability to multitask and work well in a fast-paced environment

● Able to work with little supervision and complete projects

Essential Job Functions:

● Building strong relationships with teams and clients

● Provide consistent support to Executives, Sales, and Product teams to facilitate coordinated service

● Stay actively informed on and engaged in supporting sales conversations and network building with potential clients

● Support the Sales & Marketing teams in providing demos, custom implementation options for potential clients or marketing materials as needed

● Support internal training around product offerings

Account Management and Setup:

● Manage account set-up and configuration

● Conduct large group training virtually–sometimes in-person–using a variety of software tools

● Provide a single point of personalized contact for client implementations including training and implementation management

● Track the activation and deactivation of accounts per contracts and trial periods

● Maintain implementation documentation such as implementation and training guides

● Develop and maintain a clear outline of necessary system specifications and hardware recommendations

Technical Support for End Users:

● Provide basic technical support to end users via email, chat or phone about Tier 1 issues in conjunction with the product support team

● Manage tickets and follow up with end users via a ticket support system

Product Support:

● Clearly communicate user needs internally and client requests to inform product development

● Learn about new product features and conduct user acceptance testing to help support development efforts
Salary:
$60-$65k/year

Job Location:

Remote with availability for occasional domestic travel within the United States

Work hours:
8AM - 5PM Pacific Time; OR
8AM - 5PM Eastern Time

Company Overview for Insight Advance:

As career educators, we're passionate about changing the status quo when it comes to supporting educator growth. We know from research and our work with schools, districts and states nationwide since 2000 that educator effectiveness systems aren't necessarily making educators any more effective. The missing piece? Growth.
Unfortunately, observations and evaluations have been acts of compliance rather than processes to improve performance. Educators have become more disillusioned and aren't getting the feedback they trust or need to grow.
We're out to change that.

Insight ADVANCE has developed a suite of products that connect self-reflection, coaching and peer collaboration, observation, and instructional coaching in one place to permanently impact how all educators involved in teacher growth are supported. The ADVANCE Suite breaks new ground in proving how educator observations, whether on video or in person, can generate data that effectively and efficiently drive professional growth.

Meet our team here: https://www.insightadvance.com/our-team

Learn more about our work via our YouTube channel: https://www.youtube.com/channel/UC_vIYuOWVupvILpn2gNXWwg