You haven't searched anything yet.
Our mission-driven organization is uniquely situated to respond to opportunities in the education market related to individual, district, and state education requirements. We have an extensive network of partners and professional learning communities. Additionally, our organization has a strong collection of academic content, a broad customer base, a significant market reach, and a substantial investment in technology and systems.
Status: Full-Time Hybrid schedule (Remote and Onsite)
Pay range: $18.00 - $20.00 per hour incentives
Job Description:
Learners Edge believes that positive customer interactions are essential to the continued success of our organization.
The Customer Support Specialist will provide support to customers via chat, phone, and email. The expectation is to deliver high-quality experiences to each customer by providing exceptional service during all interactions, delivering engaging correspondence using the defined methodology, and accurately and efficiently entering customer information.
The position will demonstrate strong problem-resolution skills while concurrently building rapport with every customer.
The Customer Support Specialist will complete a variety of administrative tasks and data entry.
This position requires someone with strong organizational skills and the ability to problem-solve.
The ideal candidate has a passion for Customer Service and previously demonstrated dynamic, energetic customer service.
Skill Set:
Experiences/Education Required:
Duties:
Physical Requirements:
Must possess mobility to work in a standard office setting and to use typical office equipment, including a computer and telephone; strength to lift and carry materials weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the phone.
This position is ideal for an innovative, successful person looking for variety and would provide the opportunity to work with a very successful company in a number of creative, important ways.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Full Time
$47k-61k (estimate)
07/17/2022
05/11/2023
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Microsoft Office, Written Communication, Organizational Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.