Application Support Engineer

Job Description

Role:  Application Support Engineer

Location: San Francisco/Walnut Creek’s

Who are we looking for?

Overall 5 years of experience as Systems Engineer

Technical Skills: 

• Experience in designing and implementing Cloud based (SAAS) Vendor applications.
• Experience in SQL Server scripting and Transact-SQL programming.
• Experience in System and Network Architecture Design.
• Knowledge in Security Configurations – Encryption, Authentication models.
• Experience with Agile/Scrum processes/tools like JIRA.
• Experience with Change management, Source code repository tools like GitHub.
• Knowledge and good understanding in AWS development
• SaaS platform/vendor product experience
• Knowledge of .NET application 

Required Skills:

• Knowledge of AWS Architecture. Any Practitioner or Associate level AWS certification.
• Knowledge in Security – Data, information, or Physical security. / Facilities
• Experience in SQL Server scripting, Stored Procedures, Views, SSIS integrations.
• Experience with Security (physical, data and information) platforms.
• Experience with Vendor Product application configurations, maintenance, and support.

Job Responsibilities:

• Create system Physical, Network and Logical diagrams for Architecture and Design.
• Support the process of translating business needs into formal technical requirements and subsequent technical solution deliverables.
• Work with Business Stakeholders, vendors, and other technical teams for the system implementation. Understand system capacity and limitations.
• Assist the Tech Lead in maintaining relations with Business Stakeholders, vendors and other technical teams
• Serve as a fully seasoned, proficient technical architect, engineer, designer, and subject matter expert for the applications that is being supported in risk and compliance technology.
• Participate as an individual contributor on projects, and in completing activities as a part of a team, relating to special initiatives and/or operations.
• Perform production on call support during office hours and non-office hours including weekends.
• Problem solver using in house tools, work with diversified team of resources, including Associates and Consultants.
• Perform enhancement and maintenance activities in support of all applications in the Regulatory and Compliance technology ecosystem, utilizing technical capabilities with various tools such as, but not limited to, C#, Java, AWS development/ administration, Microsoft SSIS.
• Analyze and troubleshoot/remediate issues with both internally developed and vendor packaged solutions supporting the ecosystem.
• Utilize and perform various phases of the software development life cycle, including requirement analysis; preparation of high-level program technical specifications after analyzing business requirements, business operations, process modeling, software architecture, logical/functional ecosystem composition, and data analysis/mapping/lineage; and design, development, testing, implementation, documentation and troubleshooting of various capacities ranging from Team Member to a Project Leader under tight deadlines.

Behavioral Skills:

• Proficient verbal and written communication skill
• Excellent analytic approach and problem-solving technique
• Flexible & Adjustable attitude
• Keep healthy team environment
• Ability to work in challenging environment
• Go-getter attitude

Qualification:

• B.E. in computer science

Certification:

• Certification in Data Engineering
• Ultimate AWS Certified Solutions Architect Professional 2020