Overview

IST Management is seeking an Office Support Specialist for the Franklin team! The Office Support Specialist will be responsible for providing Corporate Mail, Courier, Reception, and other support services on-site in a team environment. Ideal candidates have Microsoft Office skills and proficiency (word/excel), possess excellent communication abilities, are willing to train, and are ready to grow in their career in office services and facilities management! This position requires heavy lifting and extended periods of walking.

About Us

IST Management is a business process outsourcing company. We have over 1,500 employees and have been in business for over 24 years with operations in over 50 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us! 

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives

Hourly Compensation: $15.00-16.00 DOE

Schedule: Monday-Friday, 8 hour shifts between 7am-5pm, depending on site needs

Responsibilities

• Operating mailing, copy and fax equipment
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned
• Reception duties- Answering company and executive calls via multi-phone line systems, directing calls, answering inquiries, greeting clients and customers in a professional, friendly manner
• Shipping & Receiving/Courier- utilizing company vehicle when needed for courier runs, preparing packages and labels, assist in mailroom with processing/scanning/sorting/delivery of mail and packages throughout site
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Take direction from supervisor or site manager
• Participate in cross-training 
• Adhere to all safety procedures
• Perform other tasks as assigned

Qualifications

• High school diploma or equivalent (GED) 
• Customer Service / Professional Office background preferred
• Professional appearance and demeanor
• Moderate Computer skills and windows environment PC skills with Word and Excel preferred
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• A valid drivers license, clean driving record and access to reliable transportation to and from work
• Lifting up to 55 pounds, extended periods of walking and standing 

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.