Overview

IST Management is seeking a Mailroom Manager to join the University team! The Mailroom Manager will be responsible for providing Corporate Mailroom services and on-site management on a daily basis. Ideal candidates have at least 2 years of related experience, possess an excellent customer service mindset and customer relationship management skills, and are ready to grow in their professional career! 

Who We Are

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 23 years, with operations in over 50 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. We also provide direct hire recruiting services as well as corporate hospitality and event planning.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.

You can check out istmanagement.com for more info on us!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives!

Annual Compensation: $51,000.00 USD 

Hours of Operation: Monday-Friday 8am-5pm, must be flexible in daily work schedule 

Responsibilities

• Supervise a staff of 6 service specialists on their daily job activities
• Oversees the day-to-day workflow of the mail center including job assignments and scheduling
• Hires and trains mail service specialists and maintains employment files
• Performs employee evaluations accordingly to company policies
• Handles discipline and termination of employees as needed and in accordance with company policies
• Receives all incoming mail and parcels from different carriers such as USPS, FedEx and others
• Process all outgoing mail and parcels accordingly to company guidelines
• Coordinates mail and parcel pickups and deliveries with internal departments
• Provides additional USPS services including selling stamps and shipping supplies
• Supervises daily POS register operation including, cash and card transactions
• Operates mailroom machinery including postage metering, copiers, and printers
• Maintains and develops records for billing, inventory, mailing, and parcel shipping
• Provides daily, weekly and monthly operational and financial reports
• Orders materials and supplies needed for the daily operation of the mail center
• Develops and maintains relationships with client contact, vendors, staff, students, and general customers
• Performs other related duties as assigned

Qualifications

• Excellent managerial skills
• High School Diploma or equivalent (GED)
• Excellent communication skills
• Excellent customer service skills
• Knowledge and complete understanding of U.S. postal regulations
• Ability to prioritize, plan, and organize work
• Ability to use or learn to use mail center equipment and software
• At least two years of related experience, or equivalent combination of training, education, and experience to provide necessary knowledge and abilities
• Must be able to lift, push, pull, carry, and move items weighing over 50 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.