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As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to:
Provide customer facing end-user support that includes:
· Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
· Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
· Perform onsite updates, Configuration changes, or Software installations.
· Provide onsite technical assistance to End Users.
· Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
· Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
· Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
· Provide On-call support if required outside business hours on a rotational basis
· Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
· Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
· Configuration of phones using SOP and Phones movement.
· Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
· Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
· Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
· Update the circuit inventory and vendor details for service provider to network voice team.
· Coordination with local vendor for ISP, OEM, channel Supplier and different team
Desired Qualifications:
· BS/BA in Computer Science, Information systems, or an equivalent combination of education or
Experience:
· Experience with various desktop systems, operating systems, and diverse technical environments.
· Excellent customer service orientation and verbal communication skills.
· Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
· Ability to install software for and troubleshoot a wide range of applications.
· Analytical thinking and problem-solving ability.
· CompTIA A certification or equivalent certification
· Flexible for travelling to remote sites or cluster
· Provide assistance for network relates issues
· Should be able to lift weight up to 30 lbs at waist level
· Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
· Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
· Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
· Update the circuit inventory and vendor details for service provider to network voice team.
Job Types: Full-time, Contract
Salary: $24.00 - $25.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
Full Time | Contractor
$50k-65k (estimate)
02/02/2023
03/03/2023
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.