Job Description:

· Provide customer facing end-user support that includes.

· Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals

· IMAC support including large scale/bulk office moves/re-stack activities (all moves)

· Support for Operating System, base load software, MS Office suite and other business application

· Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs.

· Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries

· Support for the Mobility devices (IOS/iPhone/iPads)

· VIP and home-based office (HBO) user support

· Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance.

· Respond to end-user requests for updates on ticket status and promptly follow up as needed.

· Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)

· Perform managed print service invoicing/meter read/polling report verification.

· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

· Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

· Provide On-call support if required outside business hours on a rotational basis.

Health and Safety Responsibilities:

· Take every reasonable precaution to protect the health and safety of fellow employees, themselves, and any other person at or in the vicinity of a work site; as well as cooperate with all persons involved to that end.

· Read, understand, and comply with the company’s safety policies, rules, procedures, and practices.

· Notify management of any unsafe or harmful acts or conditions that may impact health, safety, or the environment.

· Promptly report to management all incidents, including injuries, illnesses and near misses.

· Observe general principles of incident prevention and participate in the requirements of the safety program.

· Use devices and wear PPE as per regulatory requirements and ’s standards.

· Refrain from causing or participating in harassment or violence.

· Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.

· When performing work on behalf of a client’s work site, abide by the policies, rules, and procedures that are stipulated within the client’s safety program.

· Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.

· Comply with the provincial OHS Act, Regulations and Code.

· Set an example for good safety conduct.

Job Types: Full-time, Contract

Salary: $22.92 - $24.00 per hour

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Jackson, GA 30233: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location