351 Desktop Support Jobs in United States

Iron Service Global Inc
Collegeville, PA | Full Time | Contractor
$50k-63k (estimate)
2 Months Ago
Otomasheen
Chicago, IL | Full Time
$51k-64k (estimate)
Just Posted
Ismile Technologies
Joliet, IL | Full Time | Part Time | Contractor
$55k-69k (estimate)
1 Day Ago
Prosphere
Washington, DC | Other
2 Days Ago
Ask Staffing
Smithfield, RI | Full Time
$56k-70k (estimate)
3 Days Ago
Judge
Norcross, GA | Full Time
$55k-70k (estimate)
4 Days Ago
Nlb Tech
Gloucester, MA | Contractor
$57k-73k (estimate)
4 Days Ago
Teksystems
New Haven, CT | Full Time
$60k-77k (estimate)
5 Days Ago
Infologitech
Rocky Mount, NC | Contractor
$52k-68k (estimate)
5 Days Ago
Infologitech
Kearny, NJ | Contractor
$55k-68k (estimate)
5 Days Ago
Belcan
Irvine, CA | Full Time
$57k-71k (estimate)
6 Days Ago
Ephesus Solutions
Indio, CA | Full Time
$53k-67k (estimate)
6 Days Ago
Emonics
Lincolnshire, IL | Full Time
$51k-66k (estimate)
6 Days Ago
Azad Infotech
Erlanger, KY | Contractor
$61k-77k (estimate)
6 Days Ago
Propelsys Technologies
Brisbane, CA | Contractor
$91k-121k (estimate)
7 Days Ago
Axa Professionals
Leawood, KS | Contractor
$46k-61k (estimate)
7 Days Ago
Robert Half
Martinez, CA | Temporary
$63k-79k (estimate)
1 Week Ago
Saic Career Site
WASHINGTON, DC | Full Time
$59k-75k (estimate)
1 Week Ago
Total It Global
Stamford, CT | Contractor | Full Time
$53k-67k (estimate)
1 Week Ago
Iron Service Global
Fort Mill, SC | Contractor
$47k-59k (estimate)
1 Week Ago
Axa Professionals
Gray Court, SC | Contractor
$47k-59k (estimate)
1 Week Ago
Zodiac Solutions
Aberdeen, MS | Contractor
$42k-53k (estimate)
1 Week Ago
Vita Tech
Gill, CO | Contractor
$46k-58k (estimate)
1 Week Ago
Robert Half
Carmel, CA | Temporary
$55k-69k (estimate)
2 Weeks Ago
Ask Staffing
Riverview, FL | Full Time
$49k-60k (estimate)
2 Weeks Ago
Arthur Grand Technologies
Riverview, FL | Contractor
$43k-55k (estimate)
2 Weeks Ago

Desktop Support

Iron Service Global Inc Collegeville, PA
$50k-63k (estimate)
Full Time | Contractor 2 Months Ago

General Description:

  • As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service.
  • Deliver a service that exceeds customer expectations. Listen and understand the issue at hand. Communicate with customers, colleagues and management using positive and clear concise language. Ensure all commitments are agreed and adhered to with appointments and regular updates provided. Deliver an excellent customer experience through strong understanding of the client site, environment, technology and culture. As the main interface to the customer, the roles require ownership, leadership and liaison with key contacts in other resolver groups to ensure action is taken to resolve any issues.
  • Performs timely resolution of workstations, mobile hardware and software problems within SLAs through effective use of experience, knowledge and technical resources. Self-motivated and able to act with limited support and supervision.
  • Follows all support processes and use of IT systems when required and document all actions and activities performed. Conforms to key IT processes such as change control and asset management. Flexible for travelling to other sites for support on demand.

Desired Qualifications:

  • BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
  • A Technical Certification (Microsoft/HP/Dell) and ITIL Certification would be an added advantage on this role.
  • Has proficient experience to fulfill the role and demonstrate the attributes listed in the following tables.

Responsibilities:

  • Provide customer facing end-user support that includes:
  • Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  • IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  • Support for Operating System, base load software, MS Office suite and other business application
  • Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
  • Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  • Support for the Mobility devices (Android/iOS/iPhone/iPads)
  • VIP and home-based office (HBO) user support
  • Imaging/Re-imaging end user systems on approved tickets
  • Supporting End User Device Lifecycle Management as per Client policies and procedures
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform managed print service invoicing/meter read/polling report verification
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis
  • Provide technical orientation and training for new Client employees on existing systems and software
  • Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.
  • Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.
  • Provide weekly reports as requested by Customer
  • Implement best practices in the stores to resolve issues
  • Maintain appropriate equipment sparing requirements and spares inventory levels to meet SLRs for the Desk Side Technical Support Services
  • Participate in team projects as requested.
  • Support End-User data backup, storage and recovery Services for all End-Users
  • Coordinate with End-User or other site staff to schedule on-site technical support visit in response to an Incident or IT Service Request, including security remediation services.
  • Provide Smart Hands and Eyes Support - Support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc.) and related operations (e.g., design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet Client computing requirements and per Client policies and procedures.
  • Provide Smart Hands and Eyes Support for servers, network and security devices in site locations, as per Client policies and procedures.
  • Provide concierge services as required by local staffing, including:
  • Providing friendly and professional meet and greet and managing customer interaction during their entire experience at the ITSC
  • Setting customer expectation ahead of possible allocation of case to ITSC agent if required
  • Supporting customers on issues with Peripherals, and BYOD devices
  • Provide information on IT/Client products and services
  • Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac)
  • Software installation/troubleshooting
  • Mobile Device Management and Mobile Application Management
  • Support for Wireless connectivity, resolving performance issues, providing device connectivity and “value add” consultation for short “how to questions”.

Job Types: Full-time, Contract

Salary: $21.75 - $23.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Collegeville, PA 19426: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Desktop support: 1 year (Preferred)
  • iOS: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: One location

Speak with the employer
91 1 408-703-4485

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Iron Service Global
Full Time | Contractor
$50k-65k (estimate)
6 Days Ago
Iron Service Global
Contractor
$47k-59k (estimate)
1 Week Ago
Iron Service Global
Full Time | Contractor
$54k-71k (estimate)
1 Week Ago

The job skills required for Desktop Support include Troubleshooting, IT Support, Technical Support, Operating System, Desktop Support, Computer science, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.

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Computer science

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The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.

OVG360
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$73k-92k (estimate)
2 Months Ago

If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support job description and responsibilities

Desktop support usually works on a break-fix model where support services are rendered as and when needed.

01/31/2022: Norfolk, VA

With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.

03/04/2022: Bangor, ME

They often deal with clients who are having trouble with their systems, which can frustrate customers.

03/20/2022: Houston, TX

Responsibility includes installing and maintaining hardware and computer peripherals.

02/26/2022: Cedar Rapids, IA

Installing and upgrading operating systems and computer software.

03/30/2022: Atlanta, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support jobs

Validate & approve VPN access for all remote users.

02/06/2022: Bloomington, IN

Resolve hardware and network connectivity issues timely and accurately.

01/25/2022: Springfield, OH

Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.

03/01/2022: Pittsburgh, PA

Monitor day to day computer performance.

03/05/2022: Bismarck, ND

Understand the customer’s grasp of technology.

02/06/2022: Jacksonville, FL

Step 3: View the best colleges and universities for Desktop Support.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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