Fairways of Iron Horse is Hiring a Concierge - PRN - 1st Shift Near Overland Park, KS
We are looking for someone for our evening and weekend shift from 10pm-8am. Key Job Duties and Responsibilities The Concierge performs duties supporting the needs of all residents in the Community; providing excellent customer service to assure resident, families and guests receive the highest quality of service possible. The following is a general list of key job duties and responsibilities in your position. The list is not to be considered inclusive and you will be required to perform other duties/responsibilities as assigned by an authorized supervisor. Duties and Responsibilities:
Comply with the Community's personnel, safety, and corporate policies and procedures
Treat residents, family members, visitors, and team members with respect and dignity
Maintain the confidentiality of all resident and family information
Responsible for assisting with administrative and business functions as they relate to customer service
Assisting the Activities Director with transportation or other support of his/her duties
Assuring all residents are respected and their needs are met in an expeditious manner
Assuring residents are kept safe and the building is secure, especially on evenings and weekends
Serving as a backup to all other areas of the Community that provides services to the residents, and any additional duties given by management to promote the well-being and growth of the community
Interacting with potential residents and their families, which may include guided tours and answering questions about amenities
offered at the community
Help coordinate programs that enhance the lives of all residents and allows them to reach their highest level of physical and psycho- social wellbeing
Assists Executive Director with duties and events that enhance the well-being of all residents
Essential Job/Physical Requirements
Regular worksite attendance
High School Diploma required
Must have at least 3 years of experience in highly customer-service focused role, hospitality preferred
Must be customer focused and friendly
If required to operate a motor vehicle for business purposes, must successfully complete the requirements contained in Company's Motor Vehicles policy
Must be able to read, write, speak, and understand the English language
Must be able to work beyond normal working hours and on weekends and holidays when necessary
Must be able to assist in the evacuation of residents during emergency situations
Must be able to perform the essential position functions of the job with, or without reasonable accommodation
Must be able to meet the general health requirements set forth by State regulations and Company policy which may include medical and physical examinations
Must be able to push, pull, move, and/or lift a minimum of 30 pounds to a minimum height of 3 feet and be able to push, pull, move, and/or carry such a weight a minimum distance of 4 feet
Must be able to bend, stoop, kneel, crouch, perform overhead lifting, and perform other common physical movements as needed for your position
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the Community
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met