Job Summary

 This position is for a entry level/mid-level Systems Administrator on our Adaptive IT team. The individual in this role will be providing technical support to the on-site staff as well as remote end users at an IP Pathways client location. This position requires a high level of professionalism as you will be representing IP Pathways. 

Common Responsibilities

• Always work to maintain a high-level of customer satisfaction.
• Providing technical assistance when needed. 
• Diagnosing, trouble shooting and resolving onsite technical issues.

Main Job Responsibilities

• Diagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous and cooperative manner.
• Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
• Troubleshoot and resolve desktop computer networking and active directory user account related issues.
• Install and configure new IT equipment including end user computers.
• Maintain inventory of IT related assets.
• Resolve issues and maintain hardware and software for printers, scanners, telephones and other network peripherals in an efficient manner.
• Create and maintain technical documentation and procedures for desktop computer hardware and software.
• Manage and document system backup operations.
• Maintain excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Perform telephone support to staff in the use of required technology related tools.
• Assist with server and network administration.
• Take ownership of issues implementing appropriate fixes to restore service as soon as possible while escalating incidents when necessary.
• Complete assignments efficiently and accurately.
• Review processes and provide recommendations for more efficient use of available technologies.
• Performing other duties, as necessary, that is not specifically stated.

Skills and Personal Characteristics

• Desktop/Laptop computer hardware configuration and break-fix
• Proficient with computer software including Microsoft Office applications.
• Responsible and reliable
• Initiative to complete tasks efficiently and independently
• Customer service and teamwork focus

Minimum Requirements

• AAS in Information Technology or related field (may substitute 2 years computer experience)
• Minimum of one year business experience working with computer systems in an office environment
• Excellent written and verbal communication skills.
• Excellent ability to multitask and maintain high levels of quality.
• Must be able to work as a valued member in a customer environment.

Physical abilities required.

Ability to rack servers, switches, and other data center equipment.