IP Pathways is experiencing explosive company growth! In fact, we’ve doubled in size over the last couple of years and we’d like to consider you for a position on our growing team! The Desktop Support Technician position will work onsite at IP Pathways as well as travel to customer facilities. The position will be responsible for providing technical assistance and support to end users for hardware, software and systems. The individual in this position will be supported by the IP Pathways engineering team and will participate in IP Pathways training and other company activities. As a consultant, this position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills. There is also opportunity for career advancement by transitioning to a Technical Consultant (field engineer). We are willing to train the right candidate in all aspects of our product set. 

Common Responsibilities

• Always work to maintain a high-level of customer satisfaction
• Always strive for continual improvement in everything we do

Main Job Responsibilities

• Diagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous and cooperative manner.
• Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
• Troubleshoot and resolve desktop computer networking and active directory user account related issues.
• Install and configure new IT equipment including end user computers.
• Maintain inventory of IT related assets.
• Resolve issues and maintain hardware and software for printers, scanners, telephones and other network peripherals in an efficient manner.
• Create and maintain technical documentation and procedures for desktop computer hardware and software.
• Manage and document system backup operations.
• Maintain excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Perform telephone support to staff in the use of required technology related tools.
• Assist with server and network administration.
• Take ownership of issues implementing appropriate fixes to restore service as soon as possible while escalating incidents when necessary.
• Complete assignments efficiently and accurately.
• Review processes and provide recommendations for more efficient use of available technologies.
• Performing other duties, as necessary, that is not specifically stated.

Skills and Personal Characteristics

• Desktop/Laptop computer hardware configuration and break-fix
• Proficient with computer software including Microsoft Office applications
• Responsible and reliable (includes attendance)
• Initiative to complete tasks efficiently as part of a team or independently
• Includes participating in an on-call rotation
• Customer service and teamwork focus

Minimum Requirements

• AAS in Information Technology or related field (may substitute 2 years computer experience)
• Minimum of one-year business experience working with computer systems in an office environment
• Ability to work a minimum of one day per week as designated customer support contact (company transportation provided)
• Clean driving record
• Open to alternate work schedules and occasional after-hours, off-shift work to meet customer needs
• Excellent written and verbal communication skills.
• Excellent ability to multitask and maintain high levels of quality
• Must be able to work as a valued member in a customer environment

Why IP Pathways?

• Work/life balance. IP Pathways believes in enabling families to be families. We proudly offer flexible and accommodating work schedules to meet your family’s needs and obligations.
• Technical training. Looking for a company who will consistently invest in developing your technical skills? We’ll not only cover your job-related training costs, but also all of your exams.
• Company BBQs. The IPP President cooks… you eat and drink. It’s actually not that bad of a deal if you think about it. Play some bags, throw the football or just sit in a chair in the shade and relax.
• Quarterly team outings. Join us for a BBQ crawl, a friendly game of laser tag or paintball, maybe enjoy a couple frames of bowling, or try your luck in the arcade, no tokens needed! The venue always changes.

Next Steps

If this position sounds like the challenge you have been looking for and if you’d like to join the IP Pathways culture of being the industries finest and most technically skilled individuals who will DO WHATEVER IT TAKES FOR THE CUSTOMER, please send us your resume. Be sure to tell us why you think you’d be a great fit for the role and also IP Pathways. We are also hiring for normal business hours so let us know what works for you.

Sponsorship / Relocation:

Applicants must be currently authorized to work in the United States on a full-time basis. We are not offering sponsorship to applicants for employment visa status. We are not offering relocation reimbursement for this position.