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ION Group
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Technical Account Manager - 8311
ION Group Jersey City, NJ
$122k-157k (estimate)
Full Time | Investment Management 7 Months Ago
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ION Group is Hiring a Technical Account Manager - 8311 Near Jersey City, NJ

The Role:We have an exciting opportunity to join our rapidly expanding Technical Account Management (TAM) group. TAMs are our customers’ primary point of contact for service delivery, and are entrusted with significant responsibility for client relationship management, as well as clients’ technical health. As a TAM You’ll work to deliver enduring and mutually beneficial relationships, understanding client needs in depth, along with the ION solutions that solve them. ResponsibilitiesTechnical Account Managers work closely with Implementation, Development and central teams delivering the technical aspects of the service, and are responsible for:•Owning the client relationship and shaping their perception of ION Markets’ service, including the delivery of upgrades, maintenance, new services, migrations, change requests and day to day operations•Maintaining a solid understanding of the customer's business, including their ION Markets business flows, markets and data setup, and using this knowledge to advise customers to help them maximise the benefit from ION Markets’ services•Relationship management with the customer's business, including head traders, technology, support operations and compliance•Acting as an escalation point for production issues, ensuring services are delivered to the customer in line with the contract, service definition and where applicable SLAs•Analysis and documentation of customer requirements, and where enhancements are raised track through Product Management team(s) to deployment and resolution •Work alongside Technical Programme Managers to present deployment plans and take responsibility for technical delivery activities•Management & communication of critical production incidents in support of the support team where required•Delivering regular service reviews with the customers in line with our standards. Work with teams to rectify failures against the SLA should they occur.•Managing multiple customers and deliveries concurrently, aligned with ION Markets’ teams to ensure smooth delivery and drive priorities. Manage the scope of work, taking ownership for the delivery, dependencies and following up on commitments.Required skills, qualifications. and experienceYou will be able to demonstrate:•Excellent communication skills and a constructive, consultative approach. You’ll be comfortable communicating to both internal and external stakeholders at multiple levels•Exceptional interpersonal skills, with the ability to develop and maintain collaborative relationships with customers across multiple disciplines•An inquisitive mind and analytical, adaptable to clients’ needs, and able to articulate them clearly back to internal teams•Business knowledge in Fixed income with first-hand experience at either financial institutes or technology companies working within the financial markets •Experience delivering financial software services to customers with a consistently high rate of customer satisfaction•The ability to confidently explain technical concepts to non-technical staff•Experience in managing business critical production services for customers, alongside the ability to manage and communicate a delivery plan that effectively balances ION's and the customer's objectives•Experience of successfully working with challenging customers and with complex business scenarios, demonstrating your own contribution to improving customer perception of the service and customer satisfaction•The ability to remain calm under pressure, showing a flexible approach and an ability to confidently make and communicate thoughtful decisions•A commercial understanding, with the ability to identify requests that are outside a service, as well as ensuring chargeable work is accurately measured and managed.•A desire to own the client relationship, escalating where appropriate whilst still retaining responsibility for resolving issues. A results-oriented approach to service provision•A positive approach to change; can identify improvements to advance the customer delivery serviceAbout us:We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.Learn more at iongroup.com.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Investment Management

SALARY

$122k-157k (estimate)

POST DATE

08/06/2022

EXPIRATION DATE

02/05/2023

WEBSITE

iongeo.com

HEADQUARTERS

HOUSTON, TX

SIZE

200 - 500

FOUNDED

1999

TYPE

Public

REVENUE

$50M - $200M

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ION is an asset-light global technology company that provides data-driven decision-making solutions for offshore utility and defense industries.

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The following is the career advancement route for Technical Account Manager - 8311 positions, which can be used as a reference in future career path planning. As a Technical Account Manager - 8311, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager - 8311. You can explore the career advancement for a Technical Account Manager - 8311 below and select your interested title to get hiring information.

If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Account Manager job description and responsibilities

Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.

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Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.

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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.

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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.

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They provide reports to product developers and stakeholders product performance and track account metrics.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Account Manager jobs

Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.

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View more details on Technical Account Manager salaries across the United States.

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Extensive experience within a technical or account management area.

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Help drive team expertise and technical thought leadership.

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Proven ability to consult and be consulted on topics requiring product/technical expertise.

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Step 3: View the best colleges and universities for Technical Account Manager.

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