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IT Associate

Atlanta, GA | Full Time
11 Days Ago

Job Description

About the job

Inxeption is looking for a dynamic IT Associate to join our Team. This position will work in parallel with other IT peers providing front-line support to end users on hardware, software, operating systems, networking, and data issues. Success in this position will largely be determined by a candidate’s willingness to provide proactive and empathetic communication and the ability to provide superior support and service to a wide variety of internal, vendor, and external contacts.

This role will have the opportunity to be exposed to a wide variety of IT and company initiatives. We have a small, thoughtful team and are looking for someone to step in and embrace our brand of IT culture here at Inxeption.



  • Primary responsibility is to complete employee onboarding and offboarding including creating accounts, prepping and shipping hardware
  • Responsible for ensuring users are provided with efficient and timely support on general office software and access requests
  • Act as one of the primary technical supports for all helpdesk requests
  • Provide professional and timely support for a wide range of managed equipment and software
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
  • Identify and implement solutions to resolve customer support tickets and issue tickets
  • Participate in generating ideas for improving existing procedures and/or task automation
  • Bridge the gap and explain technology to non-technical folks
  • Assist in equipment asset management as well as the set-up and configuration of onboarding hardware and access
  • Assist with system access changes in relation to employee onboarding and/or employee offboarding
  • Maintain an internal wiki with technical documentation, manuals, and policies


  • Intermediate knowledge of IT and computer systems
  • Excellent customer service and negotiation skills that lead to mutually beneficial outcomes
  • Strong attention to detail, making and keeping commitments, and the ability to consistently meet deadlines
  • Willingness to learn new technologies and systems

Optional System Familiarity:

  • Amazon Web Services (AWS)
  • Atlassian Suite (Jira, Confluence, Bitbucket)
  • Google Cloud Platform
  • Google Workspace
  • JAMF/Windows Autopilot
  • Malwarebytes Nebula
  • Microsoft365 and Office365 Software
  • Single Sign-On/SAML connections
  • Zoho Suite



Inxeption is the Industrial Commerce SuperApp. Its secure and scalable cloud-based digital commerce platform brings Capital, Data, Products, and Services on-demand for Industrial and supply chain businesses. Companies of any size in any industry can drive more sales, gain operational visibility, and realize cost savings. Inxeption Commerce Partners enjoy access to sell products on the Inxeption B2B marketplace and to develop new online commerce channels, as well as valuable applications that simplify and streamline logistics and other operations. Inxeption’s challenge to the Industrial sector is: Let's Do Business Better.