The Implementation Specialist is a key member of the Operations team. Their responsibility is to execute add-on projects and implementation delivery activities. 

The Implementation Specialist must use project management skills as well as knowledge and professional experience to complete all assigned delivery tasks efficiently.

Outcomes

The expectation is that the Implementation Specialist will:

• Execute project delivery tasks; developing virtual sites, submitting coding requests, IVR setup, execute payment test, quality tests, Online Bank Direct setup and terminal requests
• Assist Project Manager with documenting integration plan
• Assist Project Manager with documenting project via project plan
• Execute tasks on time and pay attention to delivery task priorities
• Maintain permanent communication with stakeholders
• Maintain project documentation and delivery task tracking up to date
• Maintain an excellent relationship and open line of communication with IT, sales, billers, software partners, and all members of Operations team
• Coordinate all activities related to bringing clients add-on projects live including IT, Marketing, software and printing partners, CS, training, and the biller project tracking

Competencies

• Some project management experience, customer support, or project coordination experience
• Experience in merchant services, electronic payments, or bill pay is a plus
• Bachelor's degree
• Technically savvy
• Outstanding verbal, written, presentation and interpersonal skills with a great attention to detail
• Self-starter with a demonstrated ability to achieve results as part of an effective team
• Ability to effectively prioritize and multi-task under deadlines
• Excellent time-management, organizational, and planning skills