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Entry Level Customer Service Representative

Dallas, TX | Full Time
1 Day Ago

Job Description

What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

 

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

 

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school degree

Skills for Entry Level Customer Service Representative

The job skills required for Entry Level Customer Service Representative include Customer Service, Problem Solving, CSR, Customer Support, Customer Care,and Customer Interaction etc. Having related job skills and expertise will give you an advantage when applying to be an Entry Level Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Entry Level Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Entry Level Customer Service Representative

The following is the career advancement route for Entry Level Customer Service Representative positions, which can be used as a reference in future career path planning. As an Entry Level Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Entry Level Customer Service Representative. You can explore the career advancement for an Entry Level Customer Service Representative below and select your interested title to get hiring information.

How to Become an Entry Level Customer Service Representative

If you are interested in becoming an Entry Level Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Entry Level Customer Service Representative for your reference.

Step 1 Understand the job description and responsibilities of an Entry Level Customer Service Representative

Quotes from people on Entry Level Customer Service Representative job description and responsibilities
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Step 2 Knowing the best tips for becoming an Entry Level Customer Service Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Entry Level Customer Service Representative jobs
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Step 3 View the best colleges and universities for Entry Level Customer Service Representative

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