WANTED:

Amazing... Innovative... Creative... Motivated... Passionate... Driven IT Help Desk Technician Ready to drive change... lead... grow with us... challenge themselves... make an impact!

With over 20 years industry experience and a portfolio of prominent global clients, Investis Digital elevates brands by providing engaging, intelligent, and strategic end-to-end digital solutions. We combine effective storytelling with innovative digital services to engage businesses with their target audience. We unite compelling communications, intelligent digital experiences, and performance marketing to craft a seamless presence for our clients, positively influencing the awareness, affinity and action of the people that matter most.

The Role:

The IT Help Desk Technician is responsible for maintaining, upgrading and managing computer distribution, hardware, and networks to our Phoenix and New York offices. This individual will be the go-to resource for our US-based teams, providing technical service for everything related to issuing equipment to basic system administration.

This position is based in Phoenix, AZ and requires the ability to work onsite. 

What You'll Be Doing:

• Troubleshoot problems reported by internal users, analyze and isolate issues
• Manage corporate devices, policies, scripts, and applications in secure on-premises and remote environments
• Administer laptop and desktop computers, printers, switches, firewalls, phones, software deployment, security updates, and patches
• Ensure network connectivity uptime and security is on par with ISO 27001 specifications & other compliance requirements
• Carry out timely onboarding and offboarding of employees and contractors
• Support and maintain internal network infrastructure
• Provide onsite support to our Phoenix office with the ability to provide after-hours support for any emergencies
• Maintain inventory and asset configuration/documentation
• Assist with hardware, firewall, phone and software vendor evaluation, recommendation, and negotiations
• Provide training and awareness for new and current employees pertaining to cyber security, software, hardware, and new technologies

Who You Are:

• Previous experience as a Helpdesk Support Technician, System Administrator, or similar role
• Strong experience overseeing Microsoft Endpoint MDM, Office 365, networks (LAN, WAN), patch management, and end-user support
• Strong communication skills – written and verbal
• Passion for customer service with the ability to translate complex technical issues to a non-technical audience
• Strong time-management skills with the ability to prioritize tasks and proactively seek out areas of support with minimum guidance
• Excellent interpersonal skills and the ability to communicate with individuals at all levels and with remote IT Teams
• Ability to effectively work and collaborate with global teams across different time zones
• High level of attention to detail and passion to serve in support
• Communicate service disruption to stakeholders and employees with a sense of urgency
• Excellent organizational skills and the ability to work independently and execute issues quickly within a fast-paced environment
• Love for technology with a knack for researching industry trends, newest tools, and cyber security safety
• A positive and flexible attitude with a high-energy for professional growth
• Degree in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Professional (MCP), preferred
• Ability to travel and operate out of New York office, as needed

Why Join Us?

The Opportunity: We pride ourselves on innovative excellence and our people are at the forefront of growth and evolution. At Investis Digital you will have the opportunity work with world class clients and make a significant impact their business while gaining experiences to grow professionally.

Our People: You will work with some of the most talented people in the industry and learn from true experts in the industry.

Our Clients: We collaborate with the world’s leading brands – see examples of our work here.

Get Involved: If you’re looking to add value outside of your day-to-day responsibilities, you’re welcome to join our DE&I and social committees, addressing a variety of topics including CSR, wellbeing, and sustainability.

Our Perks: We provide all the necessary support and rewards to make your life and wellbeing comfortable, including:

• Hybrid work schedule with 20 days annual leave
• Health care benefit plan options, available on your first day!
• 401k retirement plan with company match
• Annual bonus and incentive plans, for eligible roles
• Paid community give-back volunteer days
• Regular social activities to promote team collaboration and community networking

Our Working Model:

Our people are the forefront of our success - We embrace a culture of skilled, creative, diverse, and trailblazing professionals with a passion for excellence in everything they do. Our teams collaborate with global teams in-office and virtually to ensure delivery of the best services to our clients. We hire great talent and give them the runway to achieve greatness!

An Inclusive Workplace:

Investis Digital is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.