Digital Communications Manager

*You must be legally authorized to work in the United States in order to be considered for this role.*

Are you someone that loves digital communications, fostering impressive client relationships, and looking to join a talented team in a fast-paced, casual working environment?

If so, we want you!

Investis Digital is a global digital communications company with a fast-growing office in New York City looking for someone new to join our Client Success team.

Job Description:

The Digital Client Services Manager will serve as the main point of contact for many of our existing U.S. based clientele. They will be responsible for maintaining existing client relationships, overseeing updates to client websites, hosted tools, and other client-related Investis Digital built products.

This position will require working with internal teams on larger scaled projects, new website launches, identifying upsell opportunities, etc. The Digital Client Services Manager will also play a key role in coordinating and managing scheduled events and scheduled website/tool updates, including those that coincide with clients’ quarterly earnings.

The ideal candidate should be a proactive thinker who is solutions-oriented and a passionate team player. They should possess a high aptitude for multi-tasking, an ability to manage client expectations, capacity to meet firm deadlines, as well as manage and properly delegate areas to action on during any type of escalation.

Main Responsibilities:

• Manage client relationships while overseeing planned updates content servicing across client websites and assigned products.
• Manage and oversee projects involving website launches, new webpage / website section builds, investor tool application integrations, and other interactive feature deployments.
• Communicate with clients and coordinate with necessary internal teams to effectively carry out the requirements of given projects and/or tasks.
• Develop proactive and successful relationships with clients to improve ongoing management of Investis Digital offered services and products while also providing excellent client engagement to help facilitate the growth of existing accounts.
• Respond to and implement incoming client website service requests as per Investis Digital service SLA ensuring superior quality of instruction and requirement documentation.
• Provide Investis Digital product training for clients, guiding them on how to use the Investis Digital platform to help drive their digital strategy.
• Work closely with various teams, such as Product and IT to ensure client applications, projects and work are delivered successfully, with quality, and on time.

Core Capabilities Requirements:

• Bachelor’s Degree
• 1-3 years’ experience in a client facing role
• Track record of managing client expectations
• Understanding of web technologies and associated terminology
• Experience with Content Management Systems (CMS) and/or basic knowledge is a plus
• Excellent people/interpersonal skills
• Excellent time management and prioritization skills
• Excellent multi-tasking skills with the ability to manage multiple projects simultaneously
• Knowledge of online IR and corporate communications or financial regulatory environment is a bonus
• Willingness to learn
• Work well under pressure

About Investis Digital:

Investis Digital is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most.

Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We’re headquartered in London and have offices across Europe, North America, and Asia-Pacific.

As a team, we communicate regularly through Teams calls to ensure we maintain a team network.

Across the office we have weekly stand ups, monthly town halls and regular social events (online

and sometimes in person – with safety measures in place – depending on the current government

guidelines).

We’re happy to discuss specific ways we are addressing working from home during the pandemic

during our interview stage, so please don’t hesitate to ask us anything if you are selected for

interview.

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