Description

This is not your typical customer service position. We think of ourselves as providing customer support with an inventive approach. We are InventHelp, an industry-leading firm providing invention services since 1984. At InventHelp, we know talented people are our greatest asset. We offer a great work environment, the opportunity for growth and reward hardworking employees. In fact, most employees have been with InventHelp for 10 years. Salary review after 90-days and monthly bonus potential. 

We are located in the Cultural District in downtown Pittsburgh. We offer a comprehensive benefit package including medical, dental, vision, Health Savings Accounts, 401k profit sharing and other employee perks.

If you think you have what it takes to be part of our team and want to learn more, then we want to talk to you!

Check out the Job specs and skills/experience required below.

Job Specs:

• Communicate via inbound and outbound telephone calls with consumers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• When applicable, attempt to resolve consumer issues by maintaining diplomacy and tact when dealing with complaints and/or difficult situations
• Perform other duties as assigned by management.

Qualifications

Skills/Experience:

• Excellent customer service skills and conflict resolution/problem solving skills a must
• Proficient in the use of the computer, including Microsoft Office
• Knowledge of Adobe products, including InDesign a plus
• Excellent verbal and written skills with the ability to work with a diverse client base
• Must be detail oriented and organized
• Ability to work in a multi-tasked environment
• Ability to work independently while being a team player
• Excellent time management skills
• Commitment to company values
• Bachelor’s Degree and/or previous experience preferred but not required.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This is a full-time position located at our Pittsburgh, PA office. Local candidates only. No recruiter or placement firms, please.