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Customer Support Specialist

Atlanta, GA | Full Time
4 Days Ago

Job Description

The Customer Support Specialist is responsible for supporting efforts to provide best in class customer service to large and strategic external customers, including preparation of reports, tracking and tracing shipment information with carriers and updating the system as needed. Additionally they coordinate with internal team members to ensure information and requests are answered in an accurate and timely manner.


Key Duties and Responsibilities

  • Supports activities related to the service of assigned accounts.
  • Gathers and validates information to be presented to customer via reports, meetings and other methods.
  • Tracks delivery of goods through order systems, logistics interaction and external vendor portals.
  • Partners with sales, purchasing and logistics teams to ensure efficient and timely delivery of products.
  • Partners with documentation and compliance team to ensure accurate and timely delivery of documentation.
  • Supports internal Claims team on prompt resolution of claims.
  • Assists with resolution of operational issues and communicates follow-up.
  • Audits various process related to service functions and escalates failures for prompt resolution.
  • Documents opportunities for improvement across different functions and reports to management.
  • Assists functional team members with various miscellaneous requests related to account service satisfaction.
  • Performs other duties as required and assigned.


Requirements and Qualifications

  • Bachelor’s Degree or related work experience.
  • 1 year of experience in customer service or related field.
  • Language Abilities: Fluency in Spanish and English.
  • Knowledge of MS Office (Word, Excel Power Point).
  • Must have excellent business acumen, communication (verbal and written) and customer service skills.

Skills for Customer Support Specialist

Career Path for Customer Support Specialist

The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

How to Become a Customer Support Specialist

If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Customer Support Specialist

Quotes from people on Customer Support Specialist job description and responsibilities
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Step 2 Knowing the best tips for becoming a Customer Support Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs
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Step 3 View the best colleges and universities for Customer Support Specialist

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