102 Customer Support Representative Jobs in San Diego, CA
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Internet Brands is Hiring a Customer Support Representative Near San Diego, CA
As we expand our Customer Support Team, we are looking for a full-time Customer Support Representative. The successful candidate will be passionate about great client service and will show it in their actions, their attitude, and their execution. In addition, this individual must also be personable, professional, reasonable, mature, and responsible.
Responsibilities:
- Handle incoming calls, chats, emails, and support tickets from clients seeking assistance with their website and services.
- Assist clients in best SEO/marketing practices to drive traffic to their site and provide basic guidance on how to increase conversion and digital presence.
- Assist in HTML, Web Site Management, Domain Management, and the creation of simple buttons in Photoshop.
- Understand, navigate, and utilize ticketing, billing, and proprietary systems.
- Assist clients experiencing issues of a technical nature, including basic email and domain support.
- Ensure continual product relevance by routing client needs and requests and knowledge of the client environment to team management. Provide input on product and service strategies.
Qualifications:
- Photoshop and HTML experience required.
- SEO and web experience are a plus (but not required).
- Salesforce experience is a plus.
- Great communication skills, both written and verbal.
- Extreme attention to detail.
- Strong analytical, planning, and problem-solving skills.
- Track record of professionalism and integrity.
- A strong technical aptitude.
- Solid experience with Google Suite.
- Experience with call support environments is a plus.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.
Internet Brands and its wholly owned affiliates are an equal opportunity employer.
Job Summary
Full Time
Ambulatory Healthcare Services
09/18/2022
10/15/2022
internetbrands.com
PARK RIDGE, IL
3,000 - 7,500
1998
Private
BILL CHASE
$500M - $1B
Ambulatory Healthcare Services
Related Companies
About Internet Brands
Internet Brands operates a portfolio of more than 100 vertical brands such as automobiles, careers, health, home, money, shopping, travels and more.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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