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Client Services Representative
Internet Brands Downers Grove, IL
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$43k-55k (estimate)
Full Time 2 Weeks Ago
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Internet Brands is Hiring a Client Services Representative Near Downers Grove, IL

Description
As we expand our Client Services team, we are looking for a full-time Client Services Representative. This position has a variety of duties largely centered on telephone support to provide support to clients seeking assistance with their website.
Responsibilities include handling incoming client calls, chats, emails, and support tickets from clients seeking assistance with their website while providing excellent customer service. Tasks include basic website content updates, photos, e-mail set-up, and support, etc. Conduct outbound calls regarding client education, billing, questionnaires, surveys, and/ or approvals. Advise clients on their overall web presence and upsell on additional products, when appropriate. Perform quality assurance on client requests and new product releases.
Job Requirements
  • Strong customer service skills, including, active listening, positive attitude, and the ability to stay calm during stressful situations
  • Clear verbal and written skills aimed at understanding customers' needs and providing appropriate resolution
  • Flexibility to work in an ever-changing environment
  • Exceptional organizational skills and adaptability
  • Telephone-based client support or customer service experience
  • Basic HTML knowledge (Recognition, do not need the ability to write code)
  • Knowledge of Social Media (Facebook Businesses)
  • Proficient in Microsoft Office
  • Other duties as assigned by the manager.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet BrandsĀ® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

Job Summary

JOB TYPE

Full Time

SALARY

$43k-55k (estimate)

POST DATE

03/11/2024

EXPIRATION DATE

03/31/2024

WEBSITE

internetbrands.com

HEADQUARTERS

PARK RIDGE, IL

SIZE

3,000 - 7,500

FOUNDED

1998

TYPE

Private

CEO

BILL CHASE

REVENUE

$500M - $1B

INDUSTRY

Ambulatory Healthcare Services

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Internet Brands operates a portfolio of more than 100 vertical brands such as automobiles, careers, health, home, money, shopping, travels and more.

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If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Representative job description and responsibilities

Providing the clients with product and service knowledge.

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The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.

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The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.

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The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio

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Planning and making a schedule for the monthly meetings with the clients.

03/01/2022: High Point, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Representative jobs

A Client Services Representative needs to be familiar with every part of a site.

01/02/2022: Fargo, ND

Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.

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Review the job description for a Client Services Representative.

01/01/2022: Carson City, NV

The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.

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The representative may be seated at a desk or workstation, or they may be on the phone with clients.

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Step 3: View the best colleges and universities for Client Services Representative.

Florida Southern College
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