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About the Position:
Promotes I-House community development philosophy, communicates I-House policies and procedures, explains House services and responds to internal and external inquiries. Performs resident outreach. Responsible for promoting a positive residential experience for every person living at International House, and for the safety and security of approximately 600 residents. Advises and regularly meets with residents to address personal and residential life issues, provides follow up, intervenes during residential crisis situations, responsible for providing intercultural conflict mediation and resolution, and conducts resident judicial misconduct reviews that are in violation of I-House and University community standards. Exercises mature judgment in crisis and confidential residential life situations to determine appropriate action. Works closely and in collaboration with a variety of campus entities.
Responsible for planning and coordinating of First Aid, CPR Training, and twice-annual mandatory Disaster Survival trainings for all staff at International House and is directly involved in the development of the house’s Emergency Preparedness Plan. Responsible for updating and revising the publication of the annual I-House Resident Handbook. Responsible for direct supervision, recruiting, hiring, training, and evaluating Resident Assistants (RA’s), student workers, and Health Workers in partnership with the Tang Center, who directly supervises the health workers. Determines goals for the department, counsels and evaluate staff performance. Responsible for performance management of staff, including taking corrective action as needed. Evaluates and recommends changes to programs, policies and procedures when improvement is needed.
Serves as a resource to the residents. Demonstrates a working knowledge of campus departments and their services and functions in order to provide general information and referrals. Demonstrates working knowledge of and specialization in Student Affairs and Student Life and the ability in social perceptiveness to be aware of others’ reactions and understanding why they react the way they do. Ability in problem identification, reasoning and the ability to develop original ideas to solve problems, to persuade leadership, and intercultural competence.
The position acts as a mediator in conflict resolution situations when needed related to such matters as: noise disruptions, floor disputes, crisis intervention and unauthorized gatherings. Also, responsible for ensuring that I-House Community Standards, (i.e. the rules and regulations provided to residents) are well-communicated and understood. One of the primary goals of this position is to focus on building rapport, engaging with students and providing a professional point of contact for residents during the evening hours.
Key Responsibilities:
Knowledge & Skills:
Minimum Qualifications:
We provide a variety of benefits including:
Full Time
$42k-55k (estimate)
08/12/2022
01/18/2023
healthtools.com
Santa Monica, CA
<25
The job skills required for Resident Services Manager include Planning, Leadership, Written Communication, Problem Solving, Collaboration, CPR, etc. Having related job skills and expertise will give you an advantage when applying to be a Resident Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resident Services Manager. Select any job title you are interested in and start to search job requirements.
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Treat a variety of people with respect and compassion.
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Recruit, hire, orient, manage and evaluate assigned resident services staff.
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