Job Description: No Summary Available Job Essentials You are the first connection between Intermountain and patients; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You are responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. As a Patient Service Center Representative, you assist patients as they navigate their healthcare needs by: Establishing courteous and professional connections with patients over the phone and/or via secure messaging. Effectively identifying and resolving patient needs such as scheduling appointments, answering general business and billing questions, connecting patients to their care team, etc. Documenting essential information in electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless resolution for the patient. Using analytic skills and technical resources to anticipate patient needs and offer to resolve needs. Cordially assisting patients and clinical caregivers with appointment maintenance activities including working queues, rescheduling appointments, cancelling appointments, appointment reminders, appointment preparations, and obtaining interpretation services. Eagerly providing a superior level of customer service that is consistent with company standards and goals, including outbound calls to patients, parents, guardians, facilities, other departments or teams. Complete job training and pass-off requirements. Minimum Qualifications Six months of customer service experience involving interactions with customers in person and by phone. - and - Professional manner and strong interpersonal and communication skills. - and - Demonstrated basic computer skills involving word processing and data entry. Preferred Qualifications One year of customer service experience, especially in a Hospital or Medical Office. - and - Problem solving ability, analytical skills, self-motivated and able to work well in a call center environment. - and - Demonstrate excellent verbal and written communications skills. - and - Experience taking incoming and/or outgoing calls in a professional work environment. Physical Requirements: Interact with others respectfully and communicate information effectively verbally and in writing. - and - Operate computers and other office equipment requiring the ability to move fingers and hands. - and - See and read computer monitors and read and understand documents. - and - Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. Location: Nevada Central Office Work City: Las Vegas Work State: Nevada Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.00 - $22.10 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers our commitment to diversity, equity, and inclusion. Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery. Learn more about diversity at Intermountain, here. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100 learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply. Thanks for your interest in continuing your career with our team!