Founded in 1974, Prestige Beverage Group is an industry leading importer and brand owner of award-winning wines and spirits from around the globe. The company’s portfolio includes Windsor Canadian, Risata Wines, Joia Spirit, INDOGGO Gin by Snoop Dogg, Kinky Beverages and Yes Way Rosé. From product concept, to design, to global sourcing, compliance support and distribution, Prestige Beverage Group successfully gets brands on the shelf and in the hands of consumers. Headquartered in Mendota Heights, MN, company prides itself in creating a culture that promotes integrity, teamwork, excellence, passion, innovation and a strong work ethic. Learn more at www.prestigebevgroup.comor on Instagram (@prestigebeveragegroup). Prestige Beverage Group is seeking an experienced Customer Service Lead in Mendota Heights, MN. This position is responsible for daily management of customer order entry, responding to customer inquiries, coordination with sales team members, as well as collaboration with distributors, credit, and other business functions critical to meeting customer expectations Job Description: Manage office personnel by delegating daily, weekly, monthly tasks. Direct and oversee Accounts Receivable, Accounts Payable and Customer service practices. Support all business processes related to timely entry and processing of customer orders Enforce business rules and procedures related to customer order management Conduct one-on-one meetings with each staff member to determine goals, recognize achievements and identify areas of development. Collaborate across business functions to address customer needs and special requests Administer billbacks and goods-transfers for services for suppliers and Johnson Brothers sites Resolve customer-facing issues Hire, train, and develop team members Identify and implement opportunities to improve internal processes and service to customers Lead as subject matter expert for cross-functional projects Perform other duties as assigned Qualifications: Four-year degree preferred or equivalent work experience Demonstrated leadership of a customer service operations Excellent professional communication skills Strong Word and Excel experience required Ability to manage competing demands, frequent change, delays or unexpected events Ability to interact with all functional areas and organizational levels, often in stressful situations Strong problem-solving skills Strong negotiation skills and ability to influence others in challenging business circumstances Proven leadership experience with the ability to develop and motivate a team Prestige Beverage Group is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Prestige Beverage Group makes employment decisions based solely on the basis of qualifications for the job. Worker Sub-Type: Regular Time Type: Full time