Location: Remote, occasional online meetings required. Must currently reside in one of the following states: AL, AR, CO, FL, GA, MI, NC, OH, PA, SC, TX, VA. We do not offer sponsorship.

About InteliChart:

We are a healthcare software company with an industry-leading patient engagement platform. Our platform is used by EHR vendors, hospitals, health systems, and physician practices. Our sole focus is the patient. We were founded in 2010, and have offices in Charlotte, NC. For over a decade, InteliChart has been at the forefront of helping healthcare providers engage their patients. Our Healthy Outcomes platform makes a direct impact on the health of tens of millions of people. Today, we are poised to take our company to the next level and we’re looking for talented people as we grow. All our positions are remote, giving you the freedom and flexibility to work from anywhere. A testament to longevity, many of our employees have been with the company since it began. We’re proud to have created a culture of togetherness where your individual talents thrive.

InteliChart is seeking an Account Manager to join our team. Do you have a track record of being an effective and creative team member in a fast-paced, dynamic environment, while being a strong contributor to client success? If yes, review our expectations and share your experience with us!

What you will be doing in this role:

• Drive client success as a point of contact for clients, advocating for their interests and giving voice to their feedback.
• Serve as the lead point of contact for all client account management matters.
• Build and maintain strong, long-lasting client relationships.
• Lead efforts to discover and fulfill client needs during the client lifecycle.
• Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Strong bias for action, systematically communicating the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders and swiftly facilitating the resolution of all issues.
• Conduct quarterly business reviews with key stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics and ROI.
• Prepare reports on account status.
• Collaborate with the sales team to identify and grow opportunities.

What you need for this position:

• Bachelor's degree
• 2-3 years of previous Account Management or Project Management experience at a SaaS Software company
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Experience delivering client-focused solutions to client needs.
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills

Good to have:

• Experience working with a healthcare and/or technology company
• Salesforce experience

At InteliChart we offer a comprehensive benefits package including, but not limited to:

• Medical insurance with 100% paid by the company for employee coverage
• Dental and vision plan options
• Free virtual healthcare for you and your family
• 15 PTO days, accrued on a semi-monthly basis, with 1 day added for every year of service
• 9 paid holidays every year
• Retirement plan with company match
• Basic life and AD&D plans
• Health savings account/Flex spending account
• Total pet plan
• Legal club plan (legal, ID theft, tax preparation)
• Free discount warehouse club membership of your choice
• Remote work - All positions are fully remote