Integrated Marketing Technologies, Inc.

Job Description

Job Title: Associate Account Manager

Department: Client Services

Reports to: Resource Center Manager

Prepared by: Heidi M. Brown

Date Prepared: May 13, 2021

Date Updated: January 11, 2023

Employee Classification: Hourly – Non-Exempt

Summary:

The Associate Account Manager provides balance to the organization by supporting projects and special requests for existing clients, project-based clients, and prospective clients. This position may also support clients through a lead role, serving as the Account Manager for named accounts, and providing administrative support, as needed, to the Client Services team.

Essential Duties and Responsibilities:

• Primary contact for projects and special programs
• Gather and document requirements from client or from client-facing team member (President, Sales, Account Manager)
• Secure quote using internal quote procedure; Prepare client-facing quote and submit to client or appropriate team member
• Develop list of deliverables and monitor deadlines
• Enter Project/Job in TJT, including quote and instructions
• Enter Purchase Orders, as necessary, for materials and outsourced print needs
• Enter Orders, as necessary
• Maintain a strong understanding of all available packaging materials (stock and non-stock) and stay abreast of lead times for same
• Schedule meetings with internal department heads, as needed, to review expectations and meet deadlines
• Generate reports and invoices at project/program conclusion or on recurring billing cycle
• Facilitate effective and appropriate communications between client and operations

Additional Responsibilities:

• Perform the duties of an Administrative Assistant, as requested, to support clients and the Client Services team
• Perform the duties of an Account Manager, as requested, to support clients and the Client Services team

Skills Required:

• Exceptional organizational skills and follow-up
• Strong interpersonal skills with sound judgement
• Adaptation to change in accordance with client and organizational needs
• Demonstrated success coordinating multiple projects simultaneously
• Experienced in office protocol
• Flexible attitude and work ability
• Professional appearance and mannerisms
• Solid experience with popular software applications, including Outlook, Excel and Word

Date Received: ___________________________ I have read and understand the job description: Y / N

Received By: _____________________________

Print Name: ______________________________

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Brunswick, OH 44212: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location