Overview

Field Service Engineers provide local client facing services including operations, maintenance, and software integration support for BookMaster One and BookMaster Pro passport personalization printer platforms across Department of State Passport centers and agencies.

Responsibilities

• Printer and platform condition and evaluation with adjustments and alignments as necessary
• Performing functional and quality checks of individual units that includes disassembly and assembly
• Cleaning and lubrication of individual components
• Documentation of maintenance services and delivery of malfunction reports
• Advisement of maintenance activities and issues to the Government
• Application of software upgrades and patches
• Adherence to a schedule for preventative maintenance
• Remediation of Service Now tickets associated with operations and maintenance service and activity tasks.
• Support for demonstrations and testing as required
• Printer and platform support during scheduled upgrades to customer network and applications and testing support for new books and machine optimizations
• Leading by example to learn and demonstrate best practices for the BookMaster Pro and BookMaster One workflows
• Maintaining sufficient consumables and parts inventory to support remedial and preventive maintenance requirements

Qualifications

Minimum Job requirements:

• US Citizenship
• Ability to obtain and maintain a U.S. Department of State Security Clearance at the SECRET level
• Ability to travel for training, demonstrations and supplemental support (5% of the time)

Preferred Experience and Skillsets:

• Experience working within Department of State Passport centers
• Customer facing technical service experience for complex products or systems
• Attentive to detail and responsive to often unpredictable demands and changing priorities
• Self-directed, independent and adaptable
• Innate mechanical ability and facility with tools
• Experience that demonstrates mastery in the operation of machines, instruments and equipment
• Positive and optimistic attitude with the ability to communicate succinctly and effectively
• Active SECRET clearance

Company Overview

As a federal contractor, Integral is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status. 

Integral is proud to be an Equal Opportunity Employer. Minority, female, disabled, and veteran individuals are urged to apply.

We’ll offer you a comprehensive total rewards package that includes:

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Savings Plan with immediate vesting
• Paid Time Off – Holidays, Vacation & Sick Days
• Earned bonuses and awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program