Job Summary

In this role, you will enter data from various source documents into the computer system for storage, processing and data management purposes. Additionally, you will process orders and route them to the appropriate providers based on internal policies and procedures. You will also call providers to obtain clarifying information on orders as needed.

Responsibilities and Duties

• Insert customer and account data by inputting text based and numerical information from source documents
• Sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Route orders to servicing providers based on internal policies and procedures to ensure timely delivery of medical equipment to members
• Create and maintain the spreadsheet for provider outbound calls
• Keep information confidential
• Constant focus on translating insights into action with a strong emphasis on achieving targeted results
• Able to self-manage, prioritize, and organize with excellent attention to detail and problem-solving skills.
• Sound judgement and critical thinking
• Must be reliable, highly motivated self-starter, able to multitask and work independently within a fast-paced, team environment.
• Conduct yourself in a courteous, helpful, and professional manner
• Must follow policies regarding attendance and punctuality
• Maintain a climate of teamwork and collaborative problem solving
• Regular monthly one-on-one meetings with leaders for mutual feedback and have initiated a personal development plan, so you have started to define a path for growth.
• Contribute to a positive and fun work environment!

Rate of Pay: $15.00/hour

What will you learn in the first 6 months?

• In the first six months you will learn the function of the Document Management Department within the organization.
• You will fully understand your job role and responsibilities, and which tools assist you in your position.
• You will build your knowledge base relation to our business so that at six months, you are able to answer questions or know how/where to get answers or support.
• During this time you will set measurable goals for personal development and growth.

What will you achieve in the first 12 months?

• You will be fully integrated with your job, company and team.
• You will be contributing your skills and knowledge to meet your department’s metrics and goals.
• You will qualify for the quarterly Pay for Performance incentive program by meeting Quality Assurance goals and other metrics and best practices for the team.
• You will have regular monthly one-on-one meetings with leaders for mutual feedback and have initiated your personal development plan so you have started to define a path for growth.

Requirements

• Service Orientation – Actively looking for ways to help the department and company
• Demonstrated ability to escalate, rectify, and manage production throughput
• Excellent communicator and knows how to extract the best from teammates and peers by showing flexibility of approach and playing to people’s strengths
• Familiarity with Salesforce and its reporting capabilities
• Proficiency with MS Office, including Excel, Word, PowerPoint, and Outlook (Visio and MS Teams a plus)
• Ability to type at or above 45 WPM (words per minute)

Benefits Offered

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities

Our Story

Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. Our mission is to reduce friction in healthcare and we do so by working with medical equipment providers and health plans across the nation to deliver high-quality patient care.

With locations in New York City, Michigan, and a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push Boundaries, Value Each Other, and Have Fun. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.