Job Duties:

Service and maintain policies written by New Business Department

Provide prompt, accurate, and friendly customer service including responding to inquiries regarding coverage, policy changes, and billing

Build relationships with clients and brokers to increase retention

Complete and submit renewal applications, endorsements, and incoming mail

Remarket non-renewing policies and/or renewals with large rate increases.

Determine all impacts/needs associated with the service request, including impacts to other coverages or policies

Maintain a suspense system and follow up on all outstanding correspondence

Document all contacts, maintain customer records and files in a professional manner and update customer information as appropriate for accuracy

Provide assistance as needed to the Commercial Sales Department

Abide by agency procedures and E&O guidelines

Perform service activities to support their team and their manager or others, consistent with the responsibilities outlined above.

Assist Producer(s) with processing, when needed, on new accounts.

Requirements:

Active 4-40 or 2-20 License

2 years of experience in a Commercial Lines Insurance Customer Service role

Professional communication skills including verbal and written

Ability to Prioritize, Organize and Execute daily tasks

Advanced Typing Skills and experience with Outlook and Microsoft Office Products

Office Hours: 8:00am - 4:30pm

**Health Insurance is fully paid by the company**

Job Type: Permanent

Pay: From $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Education:

• High school or equivalent (Required)

Experience:

• Commercial Insurance: 2 years (Required)

License/Certification:

• 4-40 or 2-20 (Required)

Work Location: Hybrid remote in Osprey, FL 34229