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Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability, and network growth, while delivering a safe and consistent brand experience. Develop plans to coach Franchisee, through regular check-ins, to follow through on commitments.
Track and review ongoing data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.
Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodeling and new store openings.
Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth
Participate and work as-needed with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.
Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators.
Partner with Field Training Team to coordinate training support to the franchisee.
Ensure the effective use of G&A expenses within parameters set by regional leads.
Complete all responsible administrative functions and requirements of the position in a timely manner.
EDUCATION AND EXPERIENCE QUALIFICATIONS
Minimum: High School or GED
Preferred: 4-Year degree
Preferred Minimum – 5 years in supervisory management or district-level multi-unit operations
Prior leadership experience
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
Good oral and written communication and interpersonal skills.
Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision.
Must be able to build credibility and trusting relationships with internal and external stakeholders.
Able to develop and execute plans to drive results.
Able to use data to inform decisions • Able to bring people together to solve problems.
Resourceful and highly adaptable to changes in direction can effectively adapt to different situations and personalities.
Curious with a desire for continuous learning.
From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what America runs on. Come run with us!
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
TERRACE PARK, OH
15,000 - 50,000
$3B - $5B
Inspire Brands is a multi-brand restaurant company that owns, operates and franchises a chain of casual dining and fast-food restaurants.