The Desktop Support Technician's role is to provide a single point of contact for stakeholder requests via Help Desk assignment to receive support and maintenance within the organization's desktop computing environment and software operations. This includes installing, diagnosing, documenting, repairing (possibly order/return equipment), maintaining, and upgrading all PC hardware, printers, phones, audio visual equipment and miscellaneous IT devices to ensure optimal performance. The technician will also troubleshoot problem areas (in person, by telephone, via e-mail or IM) in a timely and accurate fashion and provide stakeholder assistance where required. The technician will track and communicate status, provide timely updates to the tickets and resolve all assigned tickets within SLA. The technician will work closely with Infrastructure and Application teams in support of new installations, upgrades and changes in the environment and desktop.

Requirements:

• 2 year exp within IS/Desktop Support (A/V, Desktop Support, help desk, and hardware)
• SCCM Experience- how to navigate, profile transitions, identify machines, current users, functional based line
• Hardware exp- general configurations, putting on OS
• Strong customer service, strong communication
• Proof of vaccination

Job Type: Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Zion, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 2 years (Required)
• SCCM: 1 year (Required)
• Computer hardware: 1 year (Required)

Work Location: One location