Veterinary Client Service Representative
Department: Receptionists
Employment Type: Full Time
Location: Whitsett, North Carolina
Description
Stoney Creek Veterinary Hospital is seeking a Veterinary Receptionist with a positive, fun attitude needed full-time at a large, established veterinary clinic. Experience in the veterinary field is preferred, but not required. This position requires the ability to multi-task, be a team player, ensuring exceptional client care and a love for animals. The Receptionist position is very fast paced and detail-oriented. Mission Statement: "To provide exceptional pet care in a compassionate, caring, professional environment." Receptionist General Responsibilities: Answering multiple phone lines (questions, messages, etc) Scheduling boarding, surgeries and doctor appointments Checking in boarding, grooming, surgeries and doctors appointments Filling/calling in prescriptions Cleaning/maintaining reception area, lounge and pet park Filing Daily/Weekly/Monthly assigned tasks Customer service and much more
Some of the responsibilities you will own in this role:

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient's immunizations and tests
• Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Preferred Qualifications

• High school diploma
• Weekend availability as needed
• Must be able to lift 30-50 pounds

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About our office: Stoney Creek Veterinary Hospital was established in 2002 and is a small animal veterinary practice. We deal predominately in small animal medicine - mostly dog/cats, but it isn't uncommon for us to see pocket pets and reptiles under the supervision of our Medical Director. Stoney Creek is pleased to be a part of the Innovetive Pet Care, LLC family since November 2021. In doing so we joined an organization who is pushing the veterinary profession forwards with positive growth. We believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams. In our clinic we also provide preventative care, surgery - routine and non-emergent, ultrasonography, as well as rehabilitation services and day/overnight boarding. You'll have room to grow within the profession, and a CSR role is perfect for setting the foundation for a professional who is eager to grow within our organization. We are a 4-doctor practice, and currently have a team of 30 support staff. Stoney Creek is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.