• Do you enjoy helping people with their technical challenges?
• Do you like to work remotely but also travel from time to time to better understand the team you work with and support?
• Do you have extensive experience in supporting Windows environments and local networks?

If you answered yes to the questions above, we would love to speak with you about the Systems Admin position we are hiring for.

The IT Systems Administrator will be primarily a remote position. It should serve as the first point of contact for internal customers seeking technical assistance submitted to the IT support system.

Below you will find a list of things you will be doing:

• Logging and addressing break/fix tickets coming in from the clinics via the ticketing portal or phone/email.
• Performing remote troubleshooting
• Determining the best solution based on the issue and details provided by internal customers.
• Escalating unresolved issues to the next level of support personnel if required.
• Managing software installation, upgrades, and fixes.
• Working with software and hardware vendors and partners to minimize downtime for the doctors and technical personnel at remote clinics.
• Managing printer deployments and printing issues with laser, aqueous, and thermal devices.
• Imaging and deploying new workstations, both Windows and Mac.
• Helping develop and manage local network infrastructure.
• Traveling, when needed, to a remote location to help with deployments or changes on site.
• Assisting the director of IT in crafting a development path for the infrastructure.
• Receiving, provisioning, and shipping IT equipment for existing and new users.
• Identifying and suggesting possible improvements in procedures.

Minimum Qualifications:

• Associates Degree in IT from an accredited institution with at least 2 years of work experience OR 4 years of directly related work experience
• Industry-accepted certifications like A , Network , and MCSA are preferred but not required
• Computer networking: 1 year (Preferred)
• Windows support: 4 years (Preferred)
• Work Location: Hybrid remote in Atlanta, GA 30319 (Ability to commute/relocate; reliably commute or plan to relocate before starting work (Required))

Preferred Qualifications:

• Proven experience as an IT Support Technician
• Good understanding of computer systems, including Windows PCs and MAC PCs
• Ability to diagnose and resolve technical issues remotely
• Excellent communication skills
• Ability to follow instructions to assist engineering staff with admin tasks

Physical Demands:

• Ability to lift up to OSHA single-person lift requirements
• Ability to sit, stand, bend or walk for prolonged periods of time

Travel:

•  10-20% of the time

Benefits:

• 401(k)
• Dental Insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off