Desktop Support Engineer

Location: Hyderabad, India

Employment Type: Full-Time; Salaried

Compensation: Base Salary, Bonus, Benefits

Job Description 

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee.

The Role

Desktop support engineer are highly skilled in fixing any technical problems, including network configuration and account setup, clarifying the doubts that customers raise with regard to products or services through their calls and emails, and resolving their issues on priority

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact: 

• Technical guidance and support for India & US employees to resolve problems in systems
• Provide technical guidance and support to resolve problems or malfunctions in systems, applications, hardware and software
• Document, evaluate, resolve and track inquiries pertaining to the functional operation of all installed hardware and software products
• Coordinate new user access and systems setup with various support groups
• Collaborate with vendors and systems support units in problem identification and resolution
• Coordinate with the end-user community, team members and various support groups when major problems are suspected
• Work in India & US Time zone on rotational basis when required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Bring to the Team:

• We are looking for a Desktop Support Engineer (L1) with around 2 - 4 Years of experience
• Installation & troubleshooting of different types of Operating system like Windows 8,10 ,11
• Installing, Configuring and Troubleshooting of Mac operating systems
• Patch and security configuration compliance (includes virus detection for Desktop & Laptop)
• Providing Remote support to Users located at different locations (Usage of remote connectivity tools like RDP, Anydesk, LogMeIn, VNC etc.), VPN connection.
• Basic General software installation skills must
• Basic hardware (desktop / laptop) Knowledge is Advantage
• Troubleshooting and resolving software, hardware, operating system, Printer, Scanner and networking problems
• Performing Desktop, Laptops, Individual user Backup schedule and restoration.
• Configuring and troubleshooting Outlook /Email in User systems
• Performing antivirus management (SOPHOS Knowledge is Advantage)
• Coordinating with Hardware Vendor for technical or replacement support
• Installing and configuring the network printers
• Monitoring system and network performance

Network Support:

• Network support for the entire organization.
• Troubleshooting network related problems and maintaining the connectivity at all times.
• Wireless routers trouble shootings.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promoting high performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.