Our Company & Our PropertyAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts and 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.
A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark opens a new chapter in 2022 as the definitive luxury destination in the Santa Ynez Valley.
Role SummaryThe Part-Time Night Auditor will be responsible for performing the established close of day functions for hotel and F&B operations. Represents the management in the absence of an M.O.D. during the hours of duty. Part-Time Night Auditor Position will start in January.
ResponsibilitiesKey responsibilities for this position are:

• Create a genuine, informative, and personalized guest experience
• Use the guest’s name whenever possible and appropriate
• Maintain complete awareness of facilities, hours of operation, emergency procedures and rules of conduct
• Handle all late arrivals, room service requests, luggage assistance, and guests checking out
• Provide room service and assist guests whenever necessary
• Maintain complete knowledge of property and other information including the following:
  • All facilities/services offered and hours of operation
  • All unit types, layout, decor, attributes and locations
  • Daily stats, including availability, arrivals, amd departures
  • Entertainment/special events scheduled on the property and in the area
  • Directions to the property from airports and other major landmarks
  • General information, descriptions, and directions for local service, restaurants, skiing, hiking and other points of interest
• Ensure all guest needs are met throughout their stay. Engage guests in a gracious and professional manner as they come in contact with the guest reception area
• Assist and ensure effective guest challenge resolution. Work closely with fellow guest services associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations whenever possible
• Provides support to the front desk, guest services and other departments in the daily operational duties for these areas during the overnight shift
• Reconciles all outlets of the resort, sort and balance all receipts and necessary documentation of each outlet resolving any disputed charges
• Verify that all departments have posted their revenues
• Perform, record, and file daily end of day night audit reports
• Ensure proper cash reconciliation
  • Ensure all In House package Reservations are running accurately
  • Ensure all ledgers are in balance
  • Communicate all No show reservations to appropriate departments for guests follow up
  • Ensure all exempt in-house guest have copy of tax exempt card on file
  • Ensure all paid outs have proper receipts with guest signatures on file
  • Ensure that all supplements are added for all write offs
• Complete system back-ups as required
• Ensure completion of all other duties as assigned/delegated by management

Required Qualifications

• A genuine affinity for interacting with guests and team members alike 
• Handle multiple tasks at the same time seamlessly including operating computer systems, internal guest requests and outgoing guest communication 
• Work cohesively with other departments and individuals as part of a team
• Think critically and solve problems as they arise
• A clear thinker and remain calm under pressure
• Ability to maintain confidentiality of guest information and designated resort data.
• Basic computer knowledge
• Able to work on a flexible schedule, including weekends and holidays, according to department needs

Preferred Qualifications

• Minimum 2 years as front desk, overnight or Guest Services associate 
• Proficiency in Gmail and G Suite
• Proficiency in Property Management Systems

 $21.00/hour 
What Else?
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Department: Guest Relations
This is a part-time position
Pay Rate/Pay Range: $21.00/hour