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Inman Shipping Worldwide
Fort Wayne, IN | Full Time
$49k-62k (estimate)
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Fort Wayne, IN | Full Time
$49k-64k (estimate)
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SIRVA
Fort Wayne, IN | Temporary
$33k-43k (estimate)
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Maximus
Fort Wayne, IN | Full Time
$34k-44k (estimate)
3 Months Ago
Intuit - TurboTax
Fort Wayne, IN | Full Time
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3 Weeks Ago
Element Materials Technology
Fort Wayne, IN | Full Time
$43k-57k (estimate)
3 Weeks Ago
Call Center Customer Service Representative
$49k-62k (estimate)
Full Time | Transportation 1 Month Ago
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Inman Shipping Worldwide is Hiring a Remote Call Center Customer Service Representative

Are you compassionate? Are you organized? Do you have previous Call Center or Customer Service experience? Are you interested in joining a growing team? Inman Shipping Worldwide in Fort Wayne, Indiana has an immediate full-time opening for a qualified Customer Service Specialist.

This position will include one weekend shift each week

Who we are: We are the oldest and largest international repatriation and shipping company in the country serving the funeral service industry. Inman Shipping Worldwide offers an unparalleled reputation within the industry today.

What do we do: We address the needs of an increasingly more mobile society. As careers and retirement take us to all corners of the country and even the world, Inman addresses the need to return the remains of a deceased loved one home. Inman coordinates the transport of the deceased from any part of the world to their final resting place. We oversee the entire situation, regardless of the distance involved, so that the sensitivities of the survivors are fully protected.

What is your role: You communicate with funeral service providers to gather information necessary to arrange for air transportation of the deceased. You coordinate all activities with a receiving funeral service provider and ensure that the transfer is carried out according to plans.

Essential duties and responsibilities:

  • Professionally represent and provide company services, values and teamwork in a fast-paced call center.
  • Answer incoming calls and manage email communication
  • Capture information requests for air cargo transportation including shipping and receiving parties, origin and destination airports, estimated dates of transit, etc.
  • Perform data entry in logistics management software.
  • Identify opportunities for better service, greater workplace effectiveness and operating efficiencies.
  • Be an active contributor to a great company culture.
  • Meet and strive to exceed performance measures, both individual and team.
  • Perform other responsibilities and support duties, as provided by management.

Knowledge, Skills and Abilities:

  • High school diploma, or higher.
  • Experience in Call Center environment. 1 years preferred
  • Fluent Spanish abilities a plus
  • Strong data entry skills and basic math skills
  • Proven expertise in resolving customer problems with empathy and understanding
  • Outstanding interpersonal skills with ability to quickly build rapport by phone and with co-workers in person.
  • Ability to prioritize tasks effectively and work both as part of a team and independently.
  • Ideal candidate must be an organized, detail oriented and accurate self-starter with strong analytical and problem-solving skills
  • High energy, ability to adapt to change and a positive attitude are all required.
  • Excellent verbal and written communication skills are a must.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Weekly day range:

  • Weekend availability

Ability to commute/relocate:

  • Fort Wayne, IN 46815: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call center: 1 year (Preferred)

Work Location: Hybrid remote in Fort Wayne, IN 46815

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$49k-62k (estimate)

POST DATE

02/03/2023

EXPIRATION DATE

06/03/2023

WEBSITE

shipinman.com

HEADQUARTERS

PALM HARBOR, FL

SIZE

25 - 50

FOUNDED

1978

TYPE

Private

CEO

ROBERT INMAN

REVENUE

<$5M

INDUSTRY

Transportation

Show more

Inman Shipping Worldwide
Remote | Part Time
$54k-79k (estimate)
2 Weeks Ago

The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Problem Solving, Written Communication, Planning, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Customer Service Representative job description and responsibilities

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

02/26/2022: Pierre, SD

They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

04/02/2022: Lima, OH

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

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Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.

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Mental health techs must be flexible, adaptable, and able to think quickly.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Customer Service Representative jobs

Mental disorders also affect children, the elderly and are a major problem for the homeless population.

04/02/2022: Lima, OH

Mental health technicians are at the forefront of a rewarding field.

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Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.

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They may also be called psychiatric techs, mental health aides, or psychiatric aides.

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Ability to meet established customer service requirements.

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Step 3: View the best colleges and universities for Call Center Customer Service Representative.

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