Help Desk Specialist – Tier 1 (ON PREM, MUST COME TO THE OFFICE M-F)
We are looking for a qualified team member to respond to requests for technical assistance related to technology in our customers’ business.

Duties and Responsibilities:

• Answer inbound technical support calls from clients
• Respond to requests for technical assistance in person, via phone, and e-mail
• Remotely resolve computer and network-related hardware and software problems for clients
• Build and test client computers and related peripherals in preparation for delivery
• Input support tickets into tracking system as clients call
• Occasional on-site repair of client equipment / on-site technical problem resolution
• Research issues using available information resources
• Advise user and related contacts on appropriate action
• Redirect / escalate problems to correct resources for resolution
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes and updates
• Monitor alerts and alarms from monitoring systems, create tickets, triage, and resolve issues

Knowledge and Skill Requirements:

Related experience and training in troubleshooting and providing helpdesk support

• Associates degree in computer science or IT related field preferred
• 2 or more years in IT technical support in direct, hands-on role, preferably in call center or help desk role
• Related experience and training in troubleshooting and providing help desk support
• Excellent customer service skills
• Must be a self-starter
• Must have problem solving skills and the ability to work through situations to resolution
• Strong working knowledge in Microsoft Windows desktop operating systems

Must have valid Driver’s License
Physically able to climb ladder and repetitively lift items weighing up to 40 pounds
Will be regularly using common hand tools such as screwdrivers, scissors, etc.

Inline Networks offers an excellent benefit package, which includes health, life and long-term disability insurance; vacation, paid holidays and 401(k). We also offer opportunity for advancement and a professional, friendly & family work environment.

Job Type: Full-time

Pay: $15.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Technical support: 2 years (Required)

Work Location: In person