• Field Technician II

We are looking for a qualified field technician with either MSP experience, or systems administration experience. This is an in-office and on-premises opportunity.

Key Skills:

• Operating Systems: Windows OS, Windows Server, Linux, VOIP, VMWare.
• Hardware: Servers, Layer2/Layer3 Iswitching, Layer4/Layer7 Firewalls.
• Software: Windows Server 2012 R2, IIS, VPN
• Networking: TCP/IP; IPSec, SIP, BGP, DHCP, DNS, HTTP, HTTPS, SSH, VOIP, WiFi.
• English is required
• Strong troubleshooting and reasoning skills

Duties and Responsibilities:

• Performing installations and updates for IT hardware and software systems.
• Manage backups, storage, and retrieval functions of critical data.
• Provide day-to-day support to improve workflow in a dynamic fast-paced environment.
• Maintain and troubleshoot network, network firewalls, network servers.
• Upgrade and maintain computer anti-virus on the network to ensure data security and protection.
• Troubleshoot and resolve computer and other IT equipment problems and malfunctions.
• Maintain and troubleshoot LAN/WAN connectivity issues.
• Deploy, maintain, and troubleshoot VOIP PBX/SBC . **
• Identify and resolve technical issues to reduce downtime.
• Monitor IT systems for proper operation and working conditions.
• Ensure all IT systems are working efficiently and optimally.
• Report all concerns to the IT Director for direction and guidance.
• Perform other tasks as assigned.

Knowledge and Skill Requirements:

• Minimum of 5 years of experience working in IT Operations including Windows servers knowledge of common tools, methods, and techniques.
• Minimum of 5 years of work experience in networks and/or server monitoring skills.
• Bachelor's degree (B.A./B.S.) from four-year accredited college plus 10 years of professional experience; or five years of related experience. **
• Advanced knowledge of Windows Systems, IIS, Windows Server Fire Wall, TCP/IP.
• Strong experience with and knowledge of routers and network protocols (Cisco, Ubiquiti, SonicWall).
• Experience in network monitoring and implementation.
• Experience in current internet network hardware and software technologies as well as desktop configuration and/or troubleshooting.
• Experience with PC based tools and products, RDP, MS Office suite.
• General understanding DB concepts and MS SQL Server is an advantage.
• Experience working with managed hosting environments and vendors a plus.
• Administration, strong knowledge of production and development environments, and cloud technology (AWS/Azure).
• Extensive storage management experience.
• Written and oral fluency in the English language.
• Industry recognized certifications such as MCSE or CCNP or Network or A , VCP6-7.

Must have valid Driver’s License
Physically able to climb ladder and repetitively lift items weighing up to 40 pounds
Will be regularly using common hand tools such as screwdrivers, scissors, etc.

Inline offers an excellent benefit package, which includes health, life and long-term disability insurance; vacation, paid holidays, 401(k) and professional development assistance. We also offer flextime, opportunity for advancement and a professional, friendly work environment.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Experience:

• Technical support: 4 years (Required)

Work Location: One location