● Bi-lingual required (Strong Spanish skills required, and good English strongly preferred)

● Legal Experience is not required but must have experience working with people

Are you a hardworking individual with a passion for making a difference? Do you have the initiative to take on challenges and create positive change? Are you known for your meticulous attention to detail? If so, we have an exciting opportunity for you!

Injury Smart Law is seeking a team member who embodies these three essential qualities and shares our passion for helping others. Join our dynamic and fast-paced team, where you will thrive in a high-energy environment, and become part of an organization that is dedicated to changing people's lives.

About Us: At Injury Smart Law we believe in the transformative power of changing people’s lives. We are a passionate team dedicated to making a positive impact in the lives of individuals by helping our clients.

Job Description: As a Customer Support Representative, you will be a key member of our front office team, responsible for assisting our valued clients. Your primary focus will be providing exceptional customer service. You would be expected to be a persuasive communicator, skilled in building relationships.

The Customer Service Representative position requires you to be a hard worker, to take initiative, and to pay attention to detail. You will build and maintain strong, long-lasting relationships with customers to foster loyalty who would be grateful to refer others to our business. You will be responsible for providing excellent customer service, addressing customer inquiries and concerns, and ensuring their satisfaction with our services. The position requires top performance and exemplary dedication towards Injury Smart Law mission of “changing people’s lives”.

Below are the roles and responsibilities needed in order to comply with performance expectations, company vision and continuous improvement.

Skills

Passion for customer service with proven experience

Proactiveness- You are always on the lookout for what you can do to assist your team members and our valued clients.

You take ownership of every call and lead until a free consultation is scheduled

You have great active listening and great human skills when speaking to potential clients

You are empathetic and know how to identify and handle situations

● Microsoft Office 365

● Zoom

● IT (Information Technology) /Digital skills

● Drop Box

● Bi-lingual (Strong Spanish skills required, and good English strongly preferred)

● Legal Experience not required, but must be a good people person

Job Type: Full-time

Schedule:

• 8 hour shift

Travel requirement:

• No travel

Work Location: In person

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Saint George, UT 84770: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person