Description

 Join InfoSend's Client Services team and develop your career as a top-notch client services Account Manager!

REMOTE ONLY IN: CA, AZ, OR

Get to know us!

We have provided business process outsourcing services for over 25 years, processing and distributing over 240 million print and electronic documents annually for industries throughout the United States. Our platform distributes critical documents across multiple channels for Data Processing, Printing and Mailing, and our hosted Electronic Billing, Presentment and Payment applications.

We have nearly 200 employees across the US, with a company culture that has led to high employee retention. Clients go to us because of the familiarity and relationship built with our client service team!

InfoSend is looking to add a eServices Account Manager to our Client Services team. This position would be responsible for developing and managing Electronic Bill Presentment and Payment (EBPP) accounts to InfoSend’s platform.

What you will be doing:

• Manage standard client implementation projects including requirements gathering, interaction with IT for backend setups, coordination with payment processors, User Acceptance Testing (UAT), and go live. Projects may include long-term projects for new clients or short-term/one-off projects to meet specific client or internal objectives
• Provide timely support for clients needing assistance with customer or internal queries for account questions, PCI compliance, payment processor issues and other client requests
• Managing and strengthening relationships with clients, answering questions, resolving issues, and completing other tasks in a professional and timely manner
• Provide front-line support to existing clients to ensure that high quality standards are maintained after project launch. This includes working with clients to resolve issues with current applications, as well as handling new requests for modifications to existing programs. Account Managers will also focus on addressing internal issues for clients as they arise
• Manage and implement short-term and one-off projects accurately and on-time to effectively meet client and company expectations
• Meet with the Client Services team regularly and providing feedback to management on project progress and ideas to make the team more successful
• Communicate with sales staff if there is the potential to cross sell other services to an existing client or if a client may be looking at other providers

Why us?

• This is a brand new position in this division and you have the opportunity to help build and structure it for fellow peers
• You will serve as a brand ambassador and will be expected to maintain and strengthen relationships with clients
• Opportunity for growth and advancement in your profession
• Opportunity to learn about other technologies
• Stability- we are growing and have been doing so through the Pandemic!

This is not a sales position.

What we offer:

• Medical, dental, vision, and life insurance
• Supplement Insurance with AFLAC
• Flexible Spending Account
• 401(k) with generous company match
• Work-life balance
• Bonus Opportunity
• PTO, Sick and Holiday Pay
• Casual Work Environment
• Remote Work Option
• Opportunity for growth
• Stability

Requirements

• Excellent verbal and written communication skills; ability write in a polished and professional manner
• Strong work ethic and the desire to be great at what you do
• Ability to work independently, but willingness to ask questions and/or ask for help
• A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
• Organized and detail oriented, complete tasks in an accurate, meticulous and careful manner
• Basic understanding of Information Technology processes

Computer program requirements:

• MUST BE proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network
• MUST BE proficient in general internet usage
• Experience working with Adobe Creative Suite or other graphic design tools preferred
• Ability to understand and use industry-standard virtual meeting platforms such as Zoom/GoToMeeting, etc to conduct meetings and run presentations
• Experience working with electronic presentment platforms and/or payment industry is preferred

Education requirements:

• A Bachelor’s Degree from a 4-year college is preferred (no specific field of study required)

Professional requirements:

• MUST HAVE at least 2 years of corporate experience in a Business to Business environment
• A background check and drug screening will be required

**Equal Opportunity Employer**