Client Service Representative
Informed Choice Insurance Agency
Green Bay, WI 54311

As an independent insurance agency, we represent many of the finest plans in the health and life insurance industry. Informed Choice opened in 1998 in Green Bay and has since grown to serve thousands of satisfied clients living throughout Wisconsin as well as the Midwest. Our growth has taken us to open offices in Florida and most recently, Madison. We are seeking a Client Service Representative to join our team in Green Bay, WI.

Position Summary:
Our Client Service Representative is responsible for interacting with clients to provide information in response to inquiries about products and services and to handle and resolve complaints. This will be done over the phone. Excellent communication skills, ability to work independently and attention to detail are essential.

What We Offer:

At Informed Choice we recognize how critical our team’s hard work and dedication is in providing our clients with exceptional service. We are proud to offer our employee’s a competitive salary and benefits!

Work/Life Balance

• Summer Hours (Half-day Fridays)
• Immediate Paid Time Off
• Company Paid Holidays

Superior Benefits for our Full-Time Employees - 100% Employer-Paid Premiums, $0 Cost to Employees!

• Health
• Dental
• Vision
• Short and Long-Term Disability
• Life Insurance
• 401(k) with Company Match

Primary Responsibilities:

• Answer phones and respond to client requests
• Explain Medicare Advantage plans, procedures, protocols, benefits, services, and any other necessary information to the members (and occasionally providers) who telephone the Member Services Department
• Keep records of client interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Make all attempts to resolve client issues and assist the member with their questions or concerns
• Transfer client calls to appropriate staff
• Follow-up on client inquires not immediately resolved
• Research billing issues
• Research misapplied payments
• Recognize, document and alert the supervisor of trends in client calls
• Other duties as assigned

Knowledge and Skills Requirements:

• High School Diploma
• Proficient in Microsoft Suite (Word, Excel and Outlook)
• Excellent Verbal and Written Communication Skills
• Ability to multi-task
• Minimum one-year experience in a Medicare service role; preferred
• Minimum of one-year experience in health insurance claims; preferred
• State of WI Health and Life License; preferred

Work Remotely: No

Physical Job Requirements & Work Environment:
While performing the duties of this job, the employee is frequently required to remain in a stationary position for up to eight hours in an office environment. The employee occasionally is required to move to access people or workspaces. Involves frequent telephone contact with agents and employees. Interaction with others is constant and may be interruptive or involve dealing with angry or upset people.

The employee may occasionally lift files, paper, or office equipment weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other such office equipment as necessary. Vision must be correctable to 20/30 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and the ability to optimally communicate is required.

The working conditions of this position requires the employee to work inside an office environment.

EEO Statement
_

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Green Bay, WI 54311: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medicare: 1 year (Preferred)

Work Location: One location