Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.

Why Work for Infinity?

• We offer a blend of competitive hourly base pay commission
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
• Retirement 401(k) match after 6-months of employment. 100% vested immediately
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
• Professional development and career pathing opportunities available – we promote from within
• Our award-winning training program starts day 1 and will be there to support you as you grow
• We have a strong 10X culture that we certify all team members on

The Role:

Infinity has continued to grow their partnership with of the nation’s leading roadside assistance company and is seeking customer service professionals to join this rapidly growing program. This team works directly with consumers, haulers, and fleet businesses daily by providing quick solutions and empathetic responses to everyday roadside assistance needs.

Responsibilities:

• Empathize with customers who are in a high-stress situation
• Handle and address customer and provider questions about billing and registration
• Provider customers, providers, and client’s updates throughout the dispatch process
• Navigate through different platforms that include Microsoft Office and other web-based services
• Accurately locate customers over the road using Google Maps and other tools
• Multi-task between answering inbound calls and handling calls queued by other members of the team
• Keep up to date on growing customer base
• Review customer accounts to determine if they are active at time of service
• Keeps up in a fast-paced environment
• Answering inbound and make outbound calls as needed

Ideal Qualifications:

• 6 months experience in customer service.
• Type 25 WPM
• Passion for and helping others.
• Proven track record of working in a fast-paced environment.

www.infinitydelivers.com

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Cedar Rapids, IA 52403: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location