This isn’t just a job, it’s a career. We are not just co-workers we are family!

Company Overview:

Industrial Door Company is setting a new standard in the door industry for quality customer service. We regularly train and educate our technicians on the latest technology and processes. We strive to develop a personal relationship with every client, exceeding expectations and providing prompt and dependable service since 1985. Our mission is to be recognized as the best company in Northern California for doors, glass, and dock equipment. We are looking for top-tier professionals to join our team.

Job Title: Customer Service Specialist

Location:  Sacramento

Classification: Full-time, M-F 7:30am-4:30pm

Reports to: Senior Management

Our compensation and benefits show how much we value our team.

• $19 - $23 / hour DOE
• Medical paid at 100% for employee
• Dental and Vision Plans available
• 401K plan with company match up to 4% of earnings
• Paid Vacation
• Opportunity for advancement and responsibility!

Job Summary:

Our Customer Service Specialist will be the point person for incoming phone calls, emails, and texts from potential customers needing service or requesting an estimate. This position will be responsible for providing the highest level of customer service and developing lasting customer relationships with our clients. Our Customer Service Specialist will need to be organized and detail oriented with an ability to multi-task.

Position Responsibilities:

• Handle customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
• Process work orders and quote requests for multiple departments
• Occasionally assist Service Managers with communications to clients
• Transfer calls to appropriate departments & personnel
• Request insurance certificates as necessary
• Filing
• Maintain reports

Position Requirements:

• 2 years customer service experience preferred
• Excellent communication and customer service skills
• Experience managing a multi-line phone system
• Must be intermediate to advanced in Microsoft Office Suite programs
• Sage 100 experience a plus
• Bookkeeping experience a plus
• Must be detail oriented
• Strong ability to multi-task with excellent time management skills
• Strong analytical and problem-solving skills
• The ability to work under pressure and stress

Industrial Door Company is a proud to be a drug free work environment an EEO Employer.