Job Overview

Bardmoor Oaks Healthcare and Rehabilitation Center

Purpose of Your Job Position

As a Business Office Manager (BOM), you are expected to provide innovative, responsible results with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results. The primary purpose of your position is to manage the business office department for a skilled nursing facility.

Job Functions

As Business Office Manager, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. This position is responsible for managing all functions of the business office, including billing, collections, resident trust, payroll and accounts payable. The BOM position supervises the Business Office staff, including the Receptionist, the Business Office Coordinator, the Assistant BOM (if applicable) and any other staff in the care center business office. This positions works closely with the Regional Directors of Business Office Services and the Central Billing Office. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time, for any reason. 

Duties and Responsibilities

Education/Experience

• Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience.
• Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
• Prior supervisor experience in a business office setting preferred.

Specific Requirements

• Point Click Care (PCC) billing system experience preferred.
• National Data Care Resident Funds Management System (RFMS) experience preferred.
• Experience using Excel, Power point, and Word.
• Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations to top management, public groups and boards of directors.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Proficient personal computer skills to include electronic mail, record keeping, routine database activity, word processing, spreadsheet applications, graphics, etc.
• Handle multiple projects simultaneously.

Working Conditions

• Works in office areas as well as throughout the facility.
• Minimal overnight travel (up to 10%) by land and/or air.
• Is subject to frequent interruptions.
• Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Works beyond normal working hours, weekends and holidays and on other shifts/positions as necessary.
• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Attends and participates in continuing educational programs.
• Communicates with nursing personnel, and other department personnel.
• Is subject to hostile and emotionally upset residents, family members, personnel, visitors, etc.
• Is involved with residents, family members, personnel, visitors, government agencies and personnel, etc., under all conditions and circumstances.
• May be subject to the handling of and exposure to hazardous chemicals.

EEO/MFDV

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