After 33 years of being an industry leader, we continue to grow and serve more customers who are looking for a trusted partner to work with on improving the beauty and value of their homes. We have increased our Sales Operations Team to support our expansion and ensure we continue to provide a 5-Star Customer Experience.

We are actively seeking a detail-oriented Sales Administrator to play a vital role in our success by coordinating and overseeing the procedures, tasks and timing of the key aspects of our sales process.

Sales Coordinator / Administrator Overview

The Sales Coordinator / Administrator is responsible for supporting new sales efforts by ensuring all required processes are followed and paperwork such as contracts and credit applications are completed. The Sales Administrator collaborates with the Sales Team and a variety of functional areas to ensure a smooth customer experience as their project goes through the contract and finance stages and onto to the sold-to-construction feasibility audit and measure phase. This individual oversees the new sale until it's ready to hand off to the Product Ordering Dept.

Sales Coordinator / Administrator Duties

• Review and process all new sales.
• Manage sales process from point of sale to project scope review and product measuring.
• Ensure Lead Safe Work Practices information is sent to homeowner.
• Ensure sales contracts are properly completed and uploaded into our CRM, Improveit! 360 (Salesforce)
• Review and manage all lending options for the Finance Dept. 
• Ensure that all credit applications are properly processed.
• Review all sales where pending project scope review and measure are over five days old.
• Manage daily deposits and funding reports. 
• Update CRM system with post sales issues, comments, and resolutions.
• Ensure all jobs that have been installed are properly processed, completed, and prepared for the Accounting Department.
• Assist Sales Manager or Sales Rep in resolving all post-sales issues that may cause delays.
• Maintain KPI metrics for sales and administration.
• Manage a variety of metrics and reports to monitor key performance indicators (KPIs).

Sales Coordinator / Administrator Qualifications:

• High School Diploma or equivalent
• Tech-savvy
• Sales mindset
• Highly organized
• Process-oriented
• Strong written and verbal communication skills
• Ability to work autonomously
• Ability to problem solve and collaborate with others to reach resolutions
• Attention to detail
• Accurately type 40 words per minute
• Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)

What We Offer:

• Highly competitive compensation package
• Generous time-off benefits, including company Holidays
• Health, Dental, and Life insurance options
• 401K Retirement Savings
• AFLAC Supplemental Insurance
• Professional work environment, brand-new, centrally located offices
• State-of-the-art technology tools and resources
• Backing of 31-year-old proven industry leader
• Collaborative, professional, entrepreneurial environment
• Monthly culture-driven events, featuring contests, learning events and celebrations

Target Candidates:

If you have previous sales, office management, or any type of administrative experience at a home improvement, home remodeling, home services, roofing, siding, insulation, gutter protection systems, carpet cleaning, plumbing, or water treatment company, or any other related business, you may be a great fit for this role.

About Us:

Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading, continuously growing, replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville/Lexington and Southern Indiana. We specialize in replacement windows, bathroom remodeling and walk-in safety tubs. BBB-Accredited with an A rating and 23-time Consumers’ Choice Awards Winners, we’ve completed over 60,000 jobs, and one in four is for a repeat customer.

We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, “Improveit” is more than a name – it’s an attitude that governs all that we do for our staff, our customers, and our communities.

We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you.

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