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Customer Success Associate
impel Syracuse, NY
$62k-84k (estimate)
Full Time | Wholesale 10 Months Ago
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impel is Hiring a Customer Success Associate Near Syracuse, NY

Description

Reports to

Manager of the Customer Success Team

Key Partnerships

Customer Success Team, Sales, Product, Engineering

Mission & Vision

We transform the entire vehicle buying and ownership experience by harnessing the full potential of AI-powered digital engagement technology. Impel’s fully integrated platform leverages the industry’s most powerful Large Language Models (LLMs) and generative AI to enable vehicle retailers of all types and sizes to engage, educate, and influence consumers at every touchpoint in the customer lifecycle.

Job Summary

As the Customer Success Associate, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention, and growth strategies across your entire portfolio. You will be responsible for developing strong relationships with accounts by sharing performance metrics and insights to establish Impel’s products as best in class. You will work closely with your customer to understand their business and match their needs with Impel products. To be successful, you should be organized, a strategic thinker, excel at communication, and follow up to get the job done.

Our Values 

Relationships – We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.

Grit – We approach every activity and opportunity with tenacity and tireless execution. 

Results – We achieve success for our partners and take personal accountability for everything we do. 

Energy – We never settle, we constantly seek out new ideas with ambition and enthusiasm.

Inventiveness – We lead with curiosity, which drives us towards continuous learning and innovation.

Passion – We share an entrepreneurial spirit that inspires us to go above and beyond everything we do. 

Requirements

Responsibilities

  • Help manage a group of customers to ensure they achieve their desired outcomes from your product/offering while delivering an exceptional customer experience
  • Lead daily customer calls to address a variety of topics, including annual business reviews, upcoming renewals, product adoption, best practices and strategy sessions, or ad hoc issues they’re facing
  • Serve as your customers primary point of contact for all client-facing questions with the goal of client delight
  • Provide customer insights and consultation to your clients that demonstrate the automotive and advertising landscape and ultimately help your clients achieve their goals using our products
  • Collaborate cross-functionally to align campaign structure and strategies with client business goals
  • Ensure all incoming client requests and concerns are resolved in an urgent, professional, and personable manner
  • Utilize Salesforce and Gainsight to document and track customer inquiries and interactions
  • Perform other related duties such as participating in various projects or initiatives

Other

  • Maintains confidentiality of work-related issues, records, and company information.
  • Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.

Qualifications:

  • Bachelor's degree preferred, or 1 years of relevant work experience
  • Excellent organizational, interpersonal, and communication (written and verbal) skills
  • Hunger for feedback and coaching
  • Technical savvy
  • Exceptional time management skills with the ability to handle multiple projects simultaneously
  • Ability to learn quickly and adapt to change
  • Effectively work cross-functionally and with a wide range of people with different skill sets
  • Ability to work in a fast-paced environment while solving problems quickly and creatively
  • Proficient in Microsoft Office Suite
  • Positive, customer first attitude
  • Google Analytics experience preferred

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$62k-84k (estimate)

POST DATE

05/02/2022

EXPIRATION DATE

02/08/2024

HEADQUARTERS

HAMILTON, WAIKATO

SIZE

200 - 500

FOUNDED

2002

CEO

MARIO BRAZZALE

REVENUE

$5M - $10M

INDUSTRY

Wholesale

Show more

impel
Full Time
$64k-80k (estimate)
3 Weeks Ago
impel
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impel
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The job skills required for Customer Success Associate include Problem Solving, Microsoft Office, Written Communication, Initiative, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Associate job description and responsibilities

Customer success associate look out for their customer’s business and work with them to find solutions to pain points.

02/16/2022: Provo, UT

They're also able to provide the technical product support and training necessary to keep their customers happy.

02/27/2022: Anchorage, AK

Customer Success Associate are responsible for creating loyal customers who come back again and again.

03/18/2022: Santa Barbara, CA

On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.

03/06/2022: Pocatello, ID

Customer associates look out for their customer’s business and work with them to find solutions to pain points.

02/11/2022: Akron, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs

The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.

01/19/2022: Kansas City, KS

Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.

02/11/2022: Oakland, CA

Develop a customer success strategy to be successful for this position.

01/05/2022: Ann Arbor, MI

Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

02/26/2022: Norfolk, VA

Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.

04/02/2022: Fort Collins, CO

Step 3: View the best colleges and universities for Customer Success Associate.

Butler University
Carroll College
Cooper Union
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Providence College
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