Description

ImOn Communications is the LOCAL choice for high-speed Internet, and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving Eastern Iowa for many years to come. As we expand our service availability we are looking for an Business Account Manager to be a part of the ImOn Difference! Our employees share a passion for building a culture of “Creating Connections One Person at a Time” and fostering a fun and rewarding work environment.

The Business Account Manager maintains and builds relationships with assigned business customers. The Account Manager's number one responsibility is managing the customer's experience in order to exceed expectations and prevent customer churn. The Account Manager will represent all ImOn business product suite and services to their assigned customers while learning the customer's business plans and ensuring their needs and expectations are met.

Essential duties and responsibilities include but are not limited to:

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Assists and helps meet assigned targets for additional sales volume and account objectives in assigned accounts.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Develops and delivers renewal plans successfully for each assigned customer as they emerge from their current commitments.
• Works closely with ImOn business areas of Sales, Customer Care, Engineering, Provisioning, Project Management, Accounting and any other business area involved with customer servicing to provide for customer needs.
• Maintains and continues to develop relevant product and business knowledge, techniques and skills as prescribed by the company.
• Develops and delivers a consistent referral plan from assigned customer base in order to introduce new opportunities to the company.
• Achieves or exceeds company churn rate goals.
• Assists and meets assigned customer revenue growth goals.
• Meets assigned weekly and monthly activity goals.
• Completes customer account plans that meet company expectations.
• Maintains high customer satisfaction ratings that meet company goals.
• Completes required training and development objectives within assigned time frames.
• Completes and submits company required reports on time and meets the quality expectations of those reports.

Requirements

We are looking for someone with:

• Four-year college degree preferred.
• Minimum of four to five years of account management experience in business-to-business sales or service environment.
• Computer proficiency and knowledge of MS Office products required.

ImOn will hook you up. When you join the ImOn team, you get more than just a paycheck. ImOn offers all employees.

• 401(k) with a company match
• ImOn has you covered with affordable Health Insurance to make sure you and your family stay healthy.
• Dental Insurance starting at $4.91 per paycheck
• Vision Insurance provided for free to you and your family
• Life and Disability benefits at no cost to our employees
• Wellness Program

Work Life Balance, as fun as it is to work at ImOn, we understand you work to live and not live to work. We offer what you want:

• Paid Holidays – we offer 9 paid holidays each year, including the employee’s birthday.
• Paid Vacation Time – employees earn vacation time each year based on your length of service at ImOn.
• Personal Time – ImOn offers 40 hours of personal time each year to help you take care of yourself and your family.
• Volunteer Time Off – We encourage our employees to connect with the communities we serve by volunteering at local non-profit organizations
• Parental leave
• Bereavement Leave

Come be a part of the ImOn Difference today!