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Immaculate Home Healthcare
Levittown, PA | Part Time
$76k-95k (estimate)
7 Months Ago
HR Representative
$76k-95k (estimate)
Part Time 7 Months Ago
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Immaculate Home Healthcare is Hiring a HR Representative Near Levittown, PA

Human Resources / Recruiting Specialist - In Home Care Agency for Elders

$25,000 - $30,000 a year

Job Summary

Working directly under the supervision of the Owner, the Human Resources/Recruiting Specialist will play a critical role in ensuring we are hiring the best possible talent and retaining our employees. HR Specialist will know /understand / adhere to State of Pennsylvania and Federal hiring practices and have a complete knowledge of homecare and additional recruiting software. You will always need to know /understand /adhere to OLTL/HHA/PA Department of Health policy and procedure manual. You will be responsible for Human Resource planning, recruiting, scheduling, screening, back ground/DMV/drug screening and other office duties as assigned. This may include planning and leading all caregiver interviewing, hiring and orientation procedures as well as attending job and recruiting fairs, colleges etc. to identify and recruit top talent. Performs various activities to ensure staffing levels are sufficient to cover current and contingency scenarios.

Recruiting Essential Functions:

  • Excellent organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
  • Develop and Executes recruiting plan-Leads recruiting and public relations recruiting efforts, interviewing, associate hiring, orientations, in-services, disciplinary actions, etc. Attends career and job fairs and visits community caregiver referral
  • sources such as churches, senior centers, training schools, colleges, etc. with recruiting materials and to conduct interviews.
  • Meet hiring goals (30 applicants per week with hiring goal of 5 new caregivers per week) and guidelines set forth by management (Recruit, Interview, and Orientation), screens and tests all applicants. Follows up with all new hires at 1 week, 30 days and 90 days upon initial hiring and periodically thereafter. Lead and run weekly orientations in one of our three regions.
  • Assists and leads online "Social Media" recruiting efforts including Facebook, Twitter, etc. and searches for creative methods of Employee "Reward and Recognition" programs and initiatives to improve caregiver recruitment and retention. Proactively identifies methods to increase Right at Home's identity as a "preferred place to work" in our communities and on our social media (For example, "Top Places to work recognition", Caring.com reviews, Indeed reviews etc.)
  • Makes follow-up contact via phone calls, letter and e-mails to applicants, referral sources and communicates continually with prospective caregivers, associates and clients to evaluate service.
  • Makes calls to prospective caregivers, schedules caregiver interviews, and leads training and orientations.
  • Network through industry contacts, association memberships, trade groups and employees.
  • Develop, coordinate and implement college recruiting plans.
  • Facilitate the hiring process, which includes screening, interviewing, background checks and employee verification.
  • Maintain an adequate level of Caregivers to accommodate the level of clients and hours regardless of fluctuations.
  • Conduct regular follow-up with managers and staffing to determine the effectiveness of recruiting plans.
  • Post openings online, in newspaper, professional organizations, internet and other appropriate venues.
  • Utilize social and professional networking sites to identify and source candidates.
  • Improve company website recruiting page to assist in recruiting.
  • Administrative duties and recordkeeping including on call coverage and client coverage of open shifts as needed.

After Hours Responsibility

As HR Specialist you will be required to perform back-up on-call coordinator responsibilities outside of the Right at Home office after regular business hours. This will rotate among internal staff members for our call service. Your duties and period of availability will be as

follows: Monday through Friday 5:00 PM through 9:00 AM and Friday 5:00 PM through Monday 9:00 AM ensuring response to client and caregiver emergencies only.

Additional Essential Functions

  • Maintains documentation of associate work records in employers profile, ADP, HHA, IHHA.net and ensures current and complete personnel records for all homecare associates. Follows disciplinary process with caregivers in a non-partial way. Serves as liaison between associates and Owner.
  • Maintains "Reward and Recognition program" records and "Immaculate Home Health Care" records with staffing team.
  • Ability to learn new contact management and staffing software used in the course of regular duties.
  • Answers telephone, takes inquiries or messages using good telephone technique and professional etiquette.
  • Follow the prescribed inside sales process including being responsive, building a
  • strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up with prospective clients.
  • Communicate effectively and persuasively to all callers and greet office visitors in a friendly and professional manner.
  • Enter service inquiry data into designated software system according to standards.
  • Ability to work autonomously and assist in the scheduling process, filling existing and new shifts, and ensuring contingency care is always available (schedules and coordinates day-to-day activities of caregivers). Schedules consultations for potential clients and designated office personnel in a timely manner.
  • Responds promptly and courteously to all clients' calls, service related questions and documents inquiry activity according to standards into designated software systems.
  • Ability to perform other general office and clerical functions as assigned by Operations Administrator or President/Owner which may include timecard processing, where necessary, monitoring of telephony system, and other office coordination duties.
  • Upholds Right at Home Mission statement and ensures a positive office culture as demonstrated in actions and behaviors.

Human Resource Essential Functions-Future responsibilities may include:

  • Performance management and improvement systems.
  • Employment and compliance to regulatory concerns and reporting.
  • Policy development and documentation.
  • Employee relations, services and counseling.
  • Compensation and benefits administration to field staff including salary adjustments.
  • Employee safety, welfare, wellness and health
  • Maintain an employee-orientated company culture that emphasizes quality, continuous improvement, and high performance.
  • Maintain employee records and keep compliant with Federal/State Laws and Regulations.
  • Fully understand and utilize company software.
  • Process payroll and billing as needed.
  • Serve as liaison between caregiver and client.
  • May assist with staffing coordinator, sales, marketing and public relations efforts including client assessments.

Necessary Core Competencies

  • First Impression-Professional demeanor. Creates favorable first impressions on phone or in person.
  • Integrity-Remains consistent with "says versus does". Maintains confidences. Puts company interests above self. Does the right thing even when no one is looking.
  • Resourcefulness-Goes beyond "call of duty". Finds ways to overcome obstacles. Ability to learn new software including contact management and scheduling programs.
  • Organization/Planning-Plans, Organizes, Schedules, Budgets in efficient, productive manner.
  • Excellence-Sets high "stretch" performance standards for self and others. Exhibits sense of responsibility for achieving above average results.
  • Customer Focus-Regularly monitors customer satisfaction. Establishes strong relationships. Visible and accessible to customers at all times.

Education, Experience, Knowledge, Skills, Abilities and Availability

  • Bachelors or master degree preferred in business or Human Resources, with 1-3 years' experience in Human Resources role. (Proven Knowledge with experience & demonstration of Skills could possibly work as well)
  • Basic office, computer skills and organizational abilities. Excellent interpersonal relations abilities and telephone skills.
  • Able to work independently, demonstrating sound judgment.
  • Read, write, speak, and understand English as needed for the job.

Working Conditions/Environment

Works primarily out of the local office and willing to travel to recruitment fairs, training schools and for interviews and orientations. Be available for "on-call" rotation on evenings and weekends, including covering open client shifts as needed.

Job Summary

JOB TYPE

Part Time

SALARY

$76k-95k (estimate)

POST DATE

08/01/2023

EXPIRATION DATE

01/07/2024

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